About Faire

Faire is an online wholesale marketplace built on the belief that the future of retail is local. There are over 1M independent retailers in the U.S. and Canada doing more than twice the revenue of Walmart and Amazon combined. At Faire, we're using the power of technology and data to connect a growing community of over 150,000 brands and independent retailers around the world. Picture your favorite boutique in town — we help them discover the best products to sell in their stores. By empowering entrepreneurs with the right tools and insights, we believe that we can level the playing field so that small businesses can compete with big box and e-commerce giants. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

As Salesforce Solutions Engineer you’ll be responsible for technical design of various aspects of SFDC solutions and integrations with other systems and tools. 

The Solution Engineer will partner closely with GTM teams to understand the challenges and gaps in the process and proactively recommend innovative solutions. You will communicate technical solutions and design tradeoffs effectively to business partners, and lead digital transformation by aligning business, technology and new tech implementation efforts.

We are looking for an innovative and entrepreneurial technical specialist who will be thrilled to roll up their sleeves and help us continuously improve our processes as we scale.

What you'll do

• Deliver system enhancements through a mixture of customization and code development to best fit the company’s  complex and evolving business requirements
• Diligence current Salesforce instance and find opportunities to improve architecture for scale
• Partner with Sales, Business Operations, Success, Product teams, and business partners to solve critical business problems through system implementation 
• Understand and leverage the Salesforce provided APIs; document company processes and workflows
• Perform gap analysis between Salesforce functionality and requirement of the partners
• Manage new releases of SFDC and efficiently roll out new features to the wider org
• Lead implementation and administration of the SFDC and 3rd party systems connected to Salesforce (Salesforce, Hubspot, Salesloft, Truly, Zoominfo, Calendly, and Gong)
• Integrate other tools and platforms with SFDC to increase business efficiency and data flow accuracy: APIs, App Exchange Integration products
• Partner with Sales Ops Lead to conduct workflow improvements scoping and analysis

Qualifications:

• 4+ years of operations experience, preferably supporting Sales or Customer Success Orgs in the fast paced startup environment
• 5+ years of Salesforce Developer or general sales cloud configuration experience: dashboards, reporting, data loader, SOQL query building, Tableau /Looker/Mode
• Deep knowledge of Salesforce object model, Salesforce platform, APEX and Salesforce Development best practices
• Ability to build or modify Apex Classes or Triggers
• Experience developing business processes aligned to leading practices implementation patterns within Sales Cloud
• Ability to clearly communicate technical information to technical & non-technical partners 
• Track record of working independently in a high velocity and agile environment
• SQL knowledge is a plus

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of over 100,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.