Salesforce Solutions Architect - Marketing Cloud at GoodRx (Santa Monica)
Sorry, this job was removed at 2:13 p.m. (CST) on Wednesday, April 13, 2022
GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $35 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.
Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.
We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!
About the Role
GoodRx is in search of a Salesforce Solutions Architect to assist the Enterprise Business Solution team with designing, implementing and recommending best practices on our CRM Platforms. We are currently using Salesforce Sales Cloud, Salesforce Marketing Cloud, Salesforce CPQ, & Salesforce Service Cloud. We are looking for someone with a unique combination of technical skills and strategic thinking who can transform complex analyses into solutions within our current ecosystem. An ideal candidate will be a self-motivated, independent problem solver who is excited to dive into the details, ask questions, make recommendations, and drive results.
Responsibilities:
- Responsible for analysis, development, implementation and support of CRM technologies (Salesforce Sales, Marketing, Service & CPQ Clouds) used at GoodRx
- Curate documentation to detail Salesforce systems accurately meet the defined requirements of the business
- Develop and run User Acceptance Training and end-user documentation
- Ensure that thorough testing is implemented, and solution is optimized for performance and scalability
- Attend regular planning meetings and daily stand-ups
- Lead projects from analysis to go-live with the ability to plan and coordinate with internal and external members from multiple teams
- Identify and confirm technical design risks and develop mitigating approaches
- Participate in technical design workshops with the wider Salesforce Team, IT Teams, and the business (where applicable)
- Ensure all technical documentation/records are kept up to date, following any system changes and new project implementations
- Collaborate closely with the IT business applications, data and engineering teams to solution technologies that interface with CRM systems
- Translate and communicate technical requirements and solutions back to the business using story-based narratives as well as presenting the strategy and recommendations to executives
- Follow GoodRx project planning methodologies and Agile development, for successful delivery of projects
- Review the legacy debt on our systems and API’s and design, present, and implement new solutions that are scalable, efficient for our business and cost effective
- Knowledge of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies
- Assess systems meet security requirements and are aligned to our corporate GoodRx policies and standards
- Ensure that are systems are kept safe, secure, and compliant
Skills & Qualifications:
- Bachelor’s degree in computer science or Management Information Systems preferred
- Marketing Cloud for B2B & B2C: Journeys & Automation; Sales/Service Cloud Integration; Data Extensions / Querying & Filtering; Notification Preference Center (Opt-in/out); Cloud Pages; AmpScript, SSJS, HTML, CSS; Email, SMS & In-App Messaging; Managing Business Units; CDP Integration & Audience Builder
- Knowledge of Web Services for Marketing Cloud (SOAP and REST)
- End to end implementation experience with the SFDC platform
- Integration/Middleware tools such as Dataloader, Jitterbit and/or MuleSoft
- Knowledge of options and how to handle security requirements such as single sign on and data security
- Experience with Release Management and Deployment
Nice to Have:
- 4+ years in a solutions architect role
- Data visualization skills (Looker, Einstein Analytics, Tableau, Google Analytics etc.)
- Service Cloud / Sales Cloud / Marketing Cloud Experience
- Experience with marketing platforms such as Braze, Pardot and/or SFMC
- Basic knowledge of data modeling and SQL
- Basic HTML/CSS skills for email marketing and building responsive templates
GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.
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