Salesforce Solutions Architect - Marketing Cloud at GoodRx (Santa Monica)

| Santa Monica
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GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $35 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

About the Role
GoodRx is in search of a Salesforce Solutions Architect to assist the Enterprise Business Solution team with designing, implementing and recommending best practices on our CRM Platforms. We are currently using Salesforce Sales Cloud, Salesforce Marketing Cloud, Salesforce CPQ, & Salesforce Service Cloud. We are looking for someone with a unique combination of technical skills and strategic thinking who can transform complex analyses into solutions within our current ecosystem. An ideal candidate will be a self-motivated, independent problem solver who is excited to dive into the details, ask questions, make recommendations, and drive results.

Responsibilities:

  • Responsible for analysis, development, implementation and support of CRM technologies (Salesforce Sales, Marketing, Service & CPQ Clouds) used at GoodRx
  • Curate documentation to detail Salesforce systems accurately meet the defined requirements of the business 
  • Develop and run User Acceptance Training and end-user documentation
  • Ensure that thorough testing is implemented, and solution is optimized for performance and scalability
  • Attend regular planning meetings and daily stand-ups
  • Lead projects from analysis to go-live with the ability to plan and coordinate with internal and external members from multiple teams
  • Identify and confirm technical design risks and develop mitigating approaches
  • Participate in technical design workshops with the wider Salesforce Team, IT Teams, and the business (where applicable)
  • Ensure all technical documentation/records are kept up to date, following any system changes and new project implementations
  • Collaborate closely with the IT business applications, data and engineering teams to solution technologies that interface with CRM systems
  • Translate and communicate technical requirements and solutions back to the business using story-based narratives as well as presenting the strategy and recommendations to executives
  • Follow GoodRx project planning methodologies and Agile development, for successful delivery of projects
  • Review the legacy debt on our systems and API’s and design, present, and implement new solutions that are scalable, efficient for our business and cost effective
  • Knowledge of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies 
  • Assess systems meet security requirements and are aligned to our corporate GoodRx policies and standards
  • Ensure that are systems are kept safe, secure, and compliant

Skills & Qualifications:

  • Bachelor’s degree in computer science or Management Information Systems preferred
  • Marketing Cloud for B2B & B2C: Journeys & Automation; Sales/Service Cloud Integration; Data Extensions / Querying & Filtering; Notification Preference Center (Opt-in/out); Cloud Pages; AmpScript, SSJS, HTML, CSS; Email, SMS & In-App Messaging; Managing Business Units; CDP Integration & Audience Builder
  • Knowledge of Web Services for Marketing Cloud (SOAP and REST)
  • End to end implementation experience with the SFDC platform 
  • Integration/Middleware tools such as Dataloader, Jitterbit and/or MuleSoft 
  • Knowledge of options and how to handle security requirements such as single sign on and data security 
  • Experience with Release Management and Deployment

Nice to Have:

  • 4+ years in a solutions architect role
  • Data visualization skills (Looker, Einstein Analytics, Tableau, Google Analytics etc.)
  • Service Cloud / Sales Cloud / Marketing Cloud Experience
  • Experience with marketing platforms such as Braze, Pardot and/or SFMC
  • Basic knowledge of data modeling and SQL
  • Basic HTML/CSS skills for email marketing and building responsive templates

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • PyramidFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of GoodRx

How would you describe the company’s work-life balance?

GoodRx hires team members we can trust and empower. With thoughtful hiring, we have assembled a team that is inherently self-motivated, driven and doesn't require (or want) micromanagement.

Reena Scoblionko

Vice President of People

What does career growth look like on your team?

The Business Intelligence team guides strategy and provides data-driven insights across the entire organization enabling career growth to move at a very fast pace. Opportunities for ownership and impact are plentiful, so those who are intellectually curious and driven have been able to advance quickly in their careers at GoodRx!

Helen Yim

Director Business Intelligence

What is your vision for the company?

I work with amazingly talented people. My vision for the company is that we continue to use all our experiences and knowhow to build great healthcare solutions. In my marketing role, I think about consumer journeys and how we can best present our product offerings to people. GoodRx growth comes from helping more people, and that’s a great feeling.

Leslie Burthey

VP Marketing (Go-To-Market Strategy)

What are GoodRx Perks + Benefits

GoodRx Benefits Overview

- Medical, vision, dental, STD, LTD and AD&D to all full-time employees
- The company offers one (great) PPO Medical plan at NO COST to employees
- 4% 401k match
- Meaningful stock options
- Discretionary leave
- Classpass Membership
- Onsite Parking
- Dog friendly office

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
- Medical & Dependent Care FSA available $2,850 pre-tax per calendar year $5,000 pre-tax per calendar year
Disability Insurance
Covered @ 100%
Dental Benefits
Offered through Anthem Employees covered @ 100% Dependents covered @ 50%
Vision Benefits
Offered through Anthem Employees and Dependents covered @ 50% Monthly costs range from $3.24 (self) - $9.87 (family)
Health Insurance Benefits
Offered through Anthem Anthem Blue Cross 750 PPO - employees covered at 100% and dependents at 90% Anthem Classic 250 PPO - monthly cost ranges from $60 (self) - $187 (family) Kasier
Life Insurance
STD, LTD, LIfe & AD&D - ALL covered @ 100%
Wellness Programs
GoodRx partners with Kindbody to provide a discount off of third party reproduction support
Mental Health Benefits
GoodRx provides free access to therapy, coaching, and a library of mental health resources
Retirement & Stock Options Benefits
401(K) Matching
4% 401k match - no vesting period
Company Equity
RSU's available to full-time employees
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
3 months fully paid with at least 90 days of service
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Catered lunches on Tuesdays, Wednesdays & Thursdays Bagel Fridays Snacks and Drinks that put the freshman 15 to shame!
Game Room
Stocked Kitchen
Happy Hours
Weekly Thursday Happy Hours
Parking
Company paid parking onsite or $100/mo parking waiver
Pet Friendly
Your pets can work alongside David Bowie (dog)
Recreational Clubs
We offer a variety of clubs like our dodgeball league, monthly book club, hiking club, and more
Relocation Assistance
Fitness Subsidies
- ClassPass Membership
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Working at GoodRx means you can take pride in knowing that your work has a direct and meaningful impact on our users day to day lives. We are disrupting the healthcare space by making prescription drugs accessible and affordable to Americans.

Aside from a great office environment and "perks", the real benefit is working alongside an empowering leadership team, wickedly smart colleagues all while providing a service that helps its customers.

Social Good + Successful Business Model + Great Colleagues = GoodRx

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