Salesforce Program Architect (Remote)

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About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, Mulesoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You’ll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we’re investing in ourselves!

NeuraFlash is looking for a Salesforce Program Architect to add to our growing team! You'll have the opportunity to work in an incredibly cutting edge space - AI + Chatbot + Service Cloud Voice + Salesforce + Amazon Connect. We are a Contact Center and Field Service company and are adding a key individual to our Innovation team. You will be involved with a variety of cutting-edge technology projects primarily with Salesforce Service Cloud Voice, Digital Channels, AI & more!

You'll have the opportunity to:
  • Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources.
  • Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform.
  • Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.
  • Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.
  • Troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level.
  • Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.
  • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
  • Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.
  • Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.
  • Become a highly certified and recognized Salesforce expert.
  • Be a Trusted Advisor, drive conversations with customer’s Business Stakeholders and Enterprise Architects 
Required Qualifications:
  • 5+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources.
  • Experience with key areas of enterprise architecture, including integration technologies, single sign on, and master data management.
  • Experience with Waterfall and/or Agile implementation methodologies.
  • Proven experience leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
  • Proven ability to analyze, design, and optimize business processes via technology and integration.
  • Experience guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
  • You'll be expected to obtain the following certifications as part of the role requirement and onboarding process in the first 3 months:
    • Salesforce FSL Consultant
    • Salesforce CPQ Consultant
    • Service Cloud Consultant
    • AWS Associate
Preferred Skills:
  • A desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
  • Polished speaker with the ability to evangelize best practices at various levels within a large organization.
  • Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
  • Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.
  • Ability to work independently and be a self-starter.
  • Passionate about Customer Success
  • Always learning, approaches each interaction with open mind, great listener and hands-on
  • Strong point of view and executive presence. Confident, but not arrogant, great storyteller - be a thought leader
  • Ability to move fast and drive business value and results
  • Excel in high levels of uncertainty and change.
What’s it like to be a part of NeuraFlash?
  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
The “Flashy” Perks:
  • Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform.
  • Growth: In 2021, we grew our team by close to 90%, and we plan to do the same again this year!  There’s no limit to where your career at NeuraFlash can go.
     
  • L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
  • The Buddy Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
  • Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
  • Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash.  

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States.

More Information on NeuraFlash
NeuraFlash operates in the Software industry. The company is located in Burlington, MA, Hoboken, NJ and Ramsey, NJ. NeuraFlash was founded in 2016. It has 247 total employees. It offers perks and benefits such as Health Insurance Benefits, 401(K). To see all 28 open jobs at NeuraFlash, click here.
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