Your role in helping us shape the future:
Intelsat is amid a business transformation, driving the need to innovate and evolve our products, processes, systems, and analytics. We believe innovation is fueled by strong vision, teamwork and collaboration, and a genuine desire to achieve superior results.
If you are as comfortable working with business leaders to understand their current and future needs as you are devising implementations strategies, and if you are as excited about the adoption of new features as overcoming the technical challenges to build those features, then this is the perfect role for you.
You will be the owner of the Salesforce.com platform and will collaborate with stakeholders to deliver integrated, streamlined processes and tools that provide business insights. You should be a bold thinker with deep Salesforce knowledge and a desire to leverage the platform to improve our users' experience. You will perform a key role in shaping Intelsat innovation for years to come.
Are you up to the challenge?

• Enhance key processes across business units and facilitate the organization to use Salesforce to the fullest potential.
• Drive consensus with key leaders throughout the company to improve cross-functional processes and procedures.
• Translate business needs to Salesforce features. Develop prototypes, mockups, and diagrams to evaluate approaches and secure end-user adoption.
• Develop, curate, and execute enhancements roadmap with a focus on streamlining sales processes and providing business insights with the data.
• Coordinate with all user groups and other projects to ensure proper prioritization and awareness.
• Own adoption/education plan for project rollouts. Create training materials and deliver training to key stakeholders and super users.
• Lead/coordinate user acceptance testing (UAT).
• Stay current on the latest tools, strategies, and trends in the Salesforce ecosystem.
• Develop reports and dashboards to leverage Salesforce data for actionable insights at all levels of the organization.
• Develop and maintain and understanding of other related systems to make recommendations for company-wide system and process improvements.

You should definitely have:

• 4-year degree from an accredited university
• Minimum of 7 years of relevant experience, including specific experience leading cross-departmental change projects and direct experience customizing Salesforce.com platform to maximize it's potential. Equivalent combination of education and work experience will be considered.
• Ability to precisely describe business problems and process/data gaps, as well as the trade-offs of competing solutions.
• Excellent interpersonal skills with the ability to educate and influence audiences from C-suite executives to end users including technical and non-technical roles.
• Experience collaborating with business leaders to understand business changes and define a roadmap of needed enhancements.
• Ability to drive decision/actions in cross-functional settings and manage competing priorities.
• Ability to evaluate Salesforce.com configuration to understand existing behavior and make suggestions for improvements.

It would be nice if you had:

• Advanced degree
• Salesforce.com Administrator certification
• Experience coding in Salesforce.com including Apex and Visualforce.

What it's like to work with us:
Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

• We emphasize personal and professional growth
• Awesome benefits including DTO, medical, tuition reimbursement, and training
• Flexible Work Arrangements and Hybrid Work Policy of 3 days per week in office experience
• Fun, diverse, and inclusive culture

Other Job Info:
These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.