Job Description

• Experience administrating one or more Salesforce instances and understanding Salesforce application development model
• Actively monitor and troubleshoot pipeline issues, communicate to the team and follow-up on the fixes
• Automate our operational processes as needed, with accuracy and in compliance with our security requirements.
• Manage code deployments, fixes, updates, migrations and related processes.
• Develop software to automate manual operational tasks
• Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering
• Create and implement blueprints for the end-to-end deployment of infrastructure, configurations, and applications working with application and infrastructure teams
• Support teams in running, maintaining, and improving the service against established Service Level Objectives by applying software engineering principle.
• Responsible for the tools, solutions, and deployment to ensure availability, performance, change management, monitoring, and capacity management of services meets SLO/SLIs
• Engage with the production support and development team throughout the life-cycle to help build for reliability
• Be able to split efforts between operational and engineering assignments
• Test our system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed
• Experience with Salesforce platform production deployments working in an agile methodology environment
• Excellent understanding and demonstrated experience in the use of DevOps tools (i.e. Bitbucket, Jenkins, Automated deployment, Sonar tools) with CICD capabilities and Agile practices
• Production support background with emphasis on the production change and incident process will be a plus
• Strong server OS scripting and automation experience (Windows and Linux)
• Well versed in Pivotal/AWS Cloud, Docker Container, Unix, and Windows
• Strong knowledge in at least one programming language such as Python, Java, Groovy , Powershell or Golang and source code management systems like Bitbucket (GIT)
• Strong observability experience: monitoring, telemetry collection, and data analysis tools such as Grafana, Geneos, Prometheus, Appdynamics / Dynatrace , InfluxDB, Kafka, Splunk, etc
• Experience with Testing Tools like JUnit, Cucumber, Jmeter
• Experience with containers and container orchestration: Kubernetes, Docker
• Experience in J2EE/.NET, Apache, Tomcat, IIS, and SCCM
• Experience and desire to work in a Global delivery environment
• A good team player, ability to learn quickly, excellent written and spoken communication.
• Ability to work in large, collaborative teams to achieve organizational goals
• Establish DevOps Engineering best practices
• Passionate about building an innovative culture
• Ability to learn and apply new technologies quickly. Eagerness to learn new things.

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Commercial Banking division uses technology driven by innovative minds like yours to provide companies, as well as real estate owners and investors with a range of financial solutions designed to help them achieve their business goals. With annual client revenues ranging from $20 million to over $2 billion, the service and the solutions we provide is critical to both our and our clients' success.