Salesforce CIC Leader

| Buffalo, NY
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Your Role and Responsibilities

The IBM Client Innovation Center in Buffalo is expanding and has immediate opportunities for experienced forward-thinking Salesforce Leader with a passion for growth and innovation. The success of IBM is in your hands as you transform vital business needs into innovation solutions to drive growth for our clients. Our clients are some of the world's leading companies and you will be part of challenging projects to build and support technical solutions for their needs You will have access to the latest education, tools and technology, and a limitless career path with the world's technology leader. Come to IBM and make a global impact!

Serve as the leader for driving overall strategy to grow Salesforce and CT capacity in the Americas CIC. Closely align to the Salesforce Delivery Leader for Americas to interlock on demand planning, skill development, and deployment. Interface with the CIC locations to coordinate demand planning, hiring, subk, and resource deployment. Serve as point of escalation for staffing and personnel related matters. Develop talent, cross train and create a strong culture for our practitioners in the CIC. Expand overtime to include CIC skill development in Adobe, CED Designers and other skills that align to overall CT growth strategy.
Candidates must have the ability to work in the United States without a current or future need for visa sponsorship.

The successful candidates for this position will become members of our Client Innovation Team. You will work closely across the CIC network to delight our customers with leading edge solutions with a keen focus on quality and client satisfaction. In addition to strong collaboration across the team, you will be virtually integrated into our deep learning and knowledge program as well as employee engagement across NA. All resources in our CIC network may be requested to travel depending on specific client project needs. US Travel is typically related to knowledge transfer and client relationship building at the client site, as well as subsequent travel for key milestones or project initiatives. Travel is generally no more than 50% of the time. Preferred locations: Albany, Rochester, Syracuse & Utica NY; Akron & Cleveland OH and Pittsburgh PA

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Expertise

- Complex delivery engagement and/or complex deal experience (ISV package implementations / large scale transformation)
- Experience with solutioning deals through IBM processes
- Understanding of IBM process for workforce management and project staffing
- Experience working with GICs and Domestic CICs
- Experience with subcontracting procurement process
- Experience with CSIC process for staffability and GIC/CIC approvals
- Analytical skills for what-if scenario modeling and deep diving into areas of utilization softness or skill demands
- Strong organizational skills to balance ad hoc requests and urgent staffing needs and issues
- Problem solver
- Growth mindset
- Passionate about people development and creating a culture of inclusion and diversity
- Ability to network and interface effectively with account and business leaders

Preferred Technical and Professional Experience

- Business plan development experience
- 3rd party relationship management (e.g ISV, Business partners)
- Experience managing IBM financial measures -Utilization, GP, Signings, Revenue
- Scrum, Agile, PMP cert/experience
- Managing sales cadence, tracking to targets, forecasts and actuals

Location Statement

IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
• 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.• World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.• Well-being programs to support mental and physical health.• Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).• Select educational reimbursement opportunities.• Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.• Giving and volunteer programs to benefit charitable organizations and local communities.• Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Introduction

As a Salesforce Leader, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world's technology leader. Come to IBM and make a global impact!

Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

More Information on IBM
IBM operates in the Big Data Analytics industry. The company is located in Armonk, NY, Southbury, CT, New York, NY, Philadelphia, PA, Washington, DC, Durham, NC, Tampa, FL, Smyrna, GA, Huntsville, AL, Chicago, IL, Dallas, TX and San Francisco, CA. It has 533854 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 86 open jobs at IBM, click here.
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