Salesforce Administrator at Cisco

| Ann Arbor, MI
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We're an agile, fun, passionate upstart culture within Cisco-balancing collaboration and integration with autonomy and innovation-to deliver the most effective solution to our customers' problems. The unique mix of our disruptive approach to security and Cisco's industry dominance surpasses what any other security startup could ever achieve on its own.
About the Role:
We manage the systems that encompass the entire customer lifecycle from initial lead through marketing, sales, renewals, customer success and advocacy organizations using tools including Eloqua, Salesforce, Gainsight, and Zuora.
As a Salesforce administrator, you will administer the Cisco SaaS Connect Salesforce instance for marketing, sales and post sales operations and act as a frontline tier 1 support for both technical and functional aspects of Salesforce and its integrated systems.
The ideal candidate has a proven track record of supporting business applications, solving business problems and implementing them in Salesforce. A strong team player mindset is essential.
The role will be part of the Revenue Operations and Insights Applications team and will be remote in the US
What You'll Do
  • Provide chat and incident/ticket based technical and functional support to end users of SFDC and related upstream and downstream integrated systems on a daily basis.
  • Implementation and maintenance of Salesforce customizations including custom fields, objects, layouts, workflows, process builder and validation rules.
  • Perform user management via profile and permission set creation and maintenance.
  • Support and maintain the system integrations with our other business systems including Eloqua, Zuora, Gainsight, and homegrown custom systems. Document relevant support requests and solution provided.
  • Perform ad-hoc data load requests by salesforce engineering, business analysts and other business stakeholders.
  • Participate in the planning and analysis of business requirements for system changes and enhancements.
  • Perform testing and validation of Salesforce configuration and development.
  • Monitor performance, scalability and refactor existing sub-optimal features.
  • Perform daily deployments requested by the salesforce engineering and business analyst team.
  • Monitor the overall system health and proactively engage the business analyst and salesforce engineers in solving any maintenance or system administrative issues.
  • Mentor junior support analysts in administration work through Knowledge Transfer, documentation and hands-on training.

Perform and own regular Sandbox refreshes and other post refresh activities.
Who Are You:
  • 3-5 years' experience as a Salesforce developer/admin, or a strong admin with a desire to gain more exposure to Apex.
  • Proficiency with including deep understanding of salesforce object model, layouts, workflows, process builder and validation rules.
  • Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas.
  • Proficiency with marketing automation platforms (Marketo, Eloqua, Pardot, Hubspot, etc).
  • Prior experience in a SaaS or subscription- based business preferred.

Why Cisco
Cisco is working to build an inclusive future. We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays, and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We offer a competitive benefits package including; generous vacation days, 401k matching, educational reimbursement, wellness dollars, fertility benefits, parental leave, childcare assistance, hybrid workplace, and more!
Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
More Information on Cisco
Cisco operates in the Cloud industry. The company is located in San Jose, CA, Irvine, CA, San Antonio, TX, Richardson, TX, Overland Park, KS, Bloomington, MN, Chicago, IL, Chicago, IL, Franklin, TN, St. Petersburg, FL, Charlotte, NC, Derndon, VA, Morrisville, NC, Morrisville, NC, Pittsburgh, PA and Boxborough, MA. Cisco was founded in 1984. It has 77500 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 105 open jobs at Cisco, click here.
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