Community powers direct relationships and one-on-one conversations between Leaders and their Members through text messaging at scale. Launched in 2019 and headquartered in Santa Monica, Calif., Community is breaking new ground in trusted marketing and communications channels by connecting Leaders--global pop culture stars, local community organizers, small business owners and brands--to their Members to drive conversations that convert into actions, sales, revenue and more.

Join us at www.community.com @incommunity

About the Role and Your Impact

We are looking for a highly driven Salesforce Administrator, who will be responsible for the daily management and development of the Salesforce system, while building a best in class user experience for our internal Sales and Account Management teams. Reporting directly to the Senior Manager, Sales Systems & Operations, this role is highly cross functional in nature and will require close collaboration with a diverse set of stakeholders and their respective systems.

Your responsibilities will include optimizing a Salesforce instance with over 50 active users (and growing), monitoring and maintaining the highest level of data cleanliness & integrity, as well as interfacing with team leads to develop and implement new cross-functional processes.

To ensure success as a Salesforce Administrator, you should have extensive knowledge of Salesforce system administration as well as a keen sense of how to create an easy to use, seamless user experience. The ideal candidate will thrive in a fast paced and quickly evolving startup environment.

You bring experience in partnering closely with Sales teams and demonstrate the ability to function autonomously while properly prioritizing tasks and meeting deadlines. High EQ and a sense of empathy are an absolute must for this role.

What You’ll Do

• Ensure optimal performance of Salesforce systems and products, as well as continuous iteration and improvement of the Salesforce ecosystem and integrations
• Develop new processes through diligent discovery and identification of needs and deliverables for each team
• Manage Salesforce account reassignments, permission sets, roles, profiles, sharing rules, workflows, and groups
• Utilize your experience with Data Loader to import and manipulate Salesforce records, at scale
• Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing
• Develop training programs and providing continual training and support to new and existing team members
• Build out Sales Enablement tools and integrations with third-party platforms (including but not limited to DocuSign, NetSuite, FromStack, etc.)

What You’ll Bring

• 3+ years of experience as a Salesforce administrator or related role
• Startup experience a must; SAAS experience a plus
• Experience in building out a ground-up implementation of Service Cloud is a plus
• Salesforce certified administrator a must (ADM 201) or salesforce certified advanced administrator a plus (ADM 211) with up to date certification
• Excellent project management skills and a positive, can do attitude
• Demonstrated ability to meet deadlines, while handling and prioritizing simultaneous requests
• Ability to clearly communicate complex issues with multiple stakeholder to both business and technical audience
• Experience in scoping out and communicating new and changing processes is a must
• Extraordinary problem-solving and analytical skills; ability to break down complex problems into actionable next steps and to back up assumptions with data and develop business cases
• Deep knowledge and experience in building reports and dashboards, as well as maintaining reporting packages over time
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
• Ability to assess the impact of new requirements on Salesforce and other integrated systems
• Experience in partnering closely with Sales teams and demonstrating the ability to function autonomously while properly prioritizing tasks and meeting deadlines. High EQ and a sense of empathy are an absolute must for this role.
• Unbridled energy, a love for teamwork and a relentless desire to win
• A bachelor's degree in computer science or related field or equivalent work experience

Community is proud to be an equal opportunity employer. We commit ourselves to inclusivity across race, gender identity, sexual orientation, religion, body size, disability, age, and class - in everything we do.