Box
Hybrid

Salesforce Administrator

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WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 99,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 

WHY BOX NEEDS YOU 

This is a highly cross-functional position requiring extensive interaction with team members across sales, marketing, product management, customer success, IT, finance, and legal. A successful candidate will have demonstrated the ability to proactively and effectively work with all organizational levels within a fast-moving high-technology company, particularly interfacing between sales teams, IT, and internal cross-functional stakeholders.

WHAT YOU'LL DO

Serve as a champion for process improvement and scalability by managing and administrating the various systems and tools aligned to the GTM organization, with Salesforce as the hub of the architecture.

  • Collecting and analyzing feedback from internal end users to help inform the team's priorities and roadmap

  • Partnering with other GTM Ops and IT team members to advise and execute on technical components of larger initiatives

  • Communicating effectively across functions with status updates to relevant stakeholders

  • Clarifying major enhancement and integration requests 

  • Collaborate with GTM Enablement to ensure Boxers know how to leverage the tools available to them in their roles

  • Providing first response to requests submitted by internal users across the company in areas such as:

  • Granting, removing and changing permissions to access Salesforce.com, Gainsight, and other GTM Systems, while ensuring SOX compliance

  • Assisting with creating new or updating Salesforce.com fields, workflows, validation rules, and flows

  • Supporting Report and Dashboard structure, troubleshooting and access

  • Performing mass updates of records in Salesforce, including record creation

  • Evaluating and maximizing automated and manual processes that affect record creation and data

WHO YOU ARE

You love to learn, are insanely curious, and always trying to help. You are a respected member of a team.

  • BS/BA required

  • 3-5 years consulting, finance, or sales operations background preferred

  • 1 year experience in customer service (internal or external) a plus

  • 3 years experience with Salesforce as an Administrator, Reporting Analyst or Power User

  • Experience in Outreach, Anaplan, Gong, ZoomInfo and DistributionEngine a plus

  • Self-starter, highly analytical with sound decision-making skills

  • Strong communication and interpersonal skills; must be able to foster and maintain positive partnering relationships with sales and internal departments. 

  • Strong belief in the value of customer service

  • Strong attention to detail

  • Comfortable working in a startup like environment that is fast-paced and nebulous; demonstrating tenacity and resiliency

  • Self-motivated, able to work independently as well as contribute to a cross-functional and global teams

  • Tendency to see 'the big picture' and use that to prioritize and drive business value in the right ways

  • Ability to manage high volume of transactions and juggle multiple responsibilities

BENEFITS

  • Visit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box

  • For all other benefits, please check out: Box Benefits + Perks 

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

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What are Box Perks + Benefits

Box Benefits Overview

Not only are we driving success as a cloud content management platform, to having the most talented group of 10x-ing, GSD-ing, fun-loving Boxers, we also provide the BEST benefits and perks!

Whether you're looking for traditional benefits or fun perks - Box has you covered!

Comprehensive healthcare benefits
Award-winning mental health, wellbeing and family support programs
Cutting-edge behavioral health services
Paid maternity and paternity leave
Award-winning fertility and family forming benefits
Equity award and an excellent Employee Stock Purchase Plan (ESPP)
Generous time off including holidays, 5 fresh air Friday's/Mental Health Monday's, your birthday and 3 days for volunteer time!
4 week, 100% paid Sabatical program for Boxers with 7+ years at Box!

Beyond Healthcare

Career Development
Employee Resource Communities
Fun @ Box: Happy hours, interest groups, sporting events, races and more
Meals & Snacks: daily meal stipends while in the office and stocked micro kitchens to keep you energized
Commuter Benefits for parking and mass transit
Gym Membership/wellness reimbursement and incentives: Activity, nutrition & health is a priority!
Monthly phone bill reimbursement
Employee Assistance - support and guidance for life challenges

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Company equity
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

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