Job Summary:

This role in the Avnet Salesforce CoE reports into the Salesforce Programme Manager to support the development of Avnet Global Salesforce systems. This includes effective maintenance of the system, user adoption and experience and development of efficient CRM processes and tools. The job holder will have a broad understanding of the business and will work across all business units to support the effective development of Salesforce capabilities globally.

Principal Responsibilities:

• Collects, compiles and analyzes data from various databases and performs statistical analysis for internal customer groups.
• Review and deliver CRM system functionality developments, change requests and user enhancements identified by 1st line CRM system support and pro-active discussions with key stakeholders
• Create and document business requirements by working together with users of all levels including stakeholders in the development of program enhancements and changes including staff, outside consultants and suppliers as needed.
• Responsible for the roll-out of Salesforce systems to new functions including needs, processes and reports identification along with stakeholder management, training development and delivery of training.
• Supporting the testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual testing. Assess impacts and align and approve change requests through the global governance process.
• Daily administration and support of Salesforce including managing multiple user setup, profiles and roles, customisation of objects, fields and record types / page layouts
• Produce and maintain reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management.
• Provide direction for commercial processes and ways of working to drive greater efficiency across the organisation based on innovation and best in class practices.
• Drive agreed GIS requirements in conjunction with subject matter experts and GIS project managers to deliver aligned functionality with appropriate communication, training and reporting.
• Responsible for driving end user engagement and adoption through training and outbound communications

Job Level Specifications:

• Mastery knowledge of industry best practices and disciplines. Considered a subject matter expert within the organization and contributes to the development of new concepts, techniques and standards.
• Develops solutions to highly complex and uniquely challenging situations. Assignments require extensive evaluation of alternatives and variables. Expected to make improvements to policies and procedures.
• Works independently toward long-range goals and objectives. Assignments are often self-initiated using independent judgment and discretion. May act as informal team lead and/or coach less experienced team members.
• Serves as consultant to management and/or internal/external spokesperson for the organization on major initiatives related to policies, plans and long-range objectives.
• Actions may impact the organization and its reputation. Effects of erroneous decisions may be long-lasting, influence the future course of the organization and/or require the expenditure of extensive additional resources.

Work Experience:

• Typically 8+ years with bachelor's or equivalent.
• Minimum 2 years' experience working with Salesforce.com
• Strong planning and organisational skills, able to cope with multiple projects and reliably hit deadlines.
• Proven ability to deliver results in a complex multi-channel sales & marketing environment.
• Proven Persuasion skills.
• Strong creative outlook and ability to translate creative ideas into clear briefs.
• Good commercial awareness and ROI/analytical approach.
• Excellent written and verbal communication skills.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
• Salesforce.com certified
• FinancialForce experience
• Tableau CRM experience
• B2B experience
• Experience of the electronics / technology / consumer goods market
• Previous experience of working with Databases

Distinguishing Characteristics:

• Position may require the ability to travel.

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The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.