SaaS Systems Engineer at Uber (South Bay)

| South Bay
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At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
About the Team
The Enterprise Applications organization is a passionate team of system engineers working diligently to unleash the potential of other Uber employees by providing them with the best selection of software. We manage nearly 100 applications used across the entire Uber, including Slack, Zoom, Google Workspace, Jira, Adobe, Lucidchart, Figma, and Smartsheet. You'll be joining a growing team of system engineers, architects, and product managers of all levels of experience.
About the Role
The Enterprise Applications team is looking for a Saas Systems Engineer to join our team. You will impact how our team discovers, manages, measures, and monitors software used at Uber by deploying a centralized solution in ServiceNow. You will play a vital role in shaping the employee application experience and enabling them to quickly find and obtain the tools they need to effectively perform their work.
What You Will Do
  • Have ownership mentality by demonstrating end-to-end responsibility for building a comprehensive inventory of applications in use at Uber
  • Define the guidelines and strategies for how internal application owners will interact with and contribute to the application inventory
  • Help design application catalog to allow employees to discover available applications
  • Help design and deploy a solution to give users self-service access to pre-vetted and pre-approved applications, and streamline access requests for other apps
  • Dig into a variety of application-related data sets and identify trends, gaps, and opportunities
  • Assess the value of each application by evaluating its significance and usage based on collected metrics across various dimensions, and help drive decisions on what applications Uber should invest in, maintain as-is, replace, or retire
  • Present your awesome data results and recommendations to senior leaders
  • Inspire and mentor your more junior colleagues, sharing processes, skills, and experience with others to help up-skill the entire team

Basic Qualifications
  • 3+ years of experience in configuration, testing, and deployment of ServiceNow functionality
  • Solid understanding of application portfolio management or software asset management framework
  • Both a strategic vision, yet crafty execution-style. You will need to think big but be able to get into the weeds and quickly produce
  • A track record of delivering outcomes where you've planned and driven product direction autonomously. We're seeking a self-starter, who asks for help when needed
  • Strong communication and collaboration skills, especially in influencing and partnering across many organizational levels
  • A growth mindset. Our team moves fast and there is always something to learn

Preferred Qualifications
  • Experience launching Application Portfolio Management and Software Asset Management (SAM) systems - especially on the ServiceNow platform
  • Experience working on end-to-end journeys and customer experiences
  • Experience managing or supporting SaaS applications
  • In-depth knowledge of Jira and Confluence

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

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