Quality Assurance Manager at Sealed (Remote)

+1 more | Remote
Sorry, this job was removed at 2:10 p.m. (CST) on Monday, June 6, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Quality Assurance Manager 

Who are we?

At Sealed, we’re unlocking comfort, value, and efficiency in aging homes—and transforming energy, finance, and home improvement along the way.

With Sealed, it’s easy and affordable to solve the problems that make houses too hot, too cold, and too wasteful. In partnership with energy utilities and certified contractors, Sealed finances key home improvements using the money homeowners currently waste on energy.

Homes are renewed from the inside out—all without increasing homeowners’ monthly bills. Upgrades like HVAC, insulation, air sealing, and smart home technology transform the way a home feels and functions. Sealed coordinates projects from beginning to end, and we stand behind our work. If we don’t reduce a home’s energy use, we don’t get paid.

Sealed is backed by a $5 billion global investment firm and has major partnerships with large utility companies like Con Edison. 

Based in New York City, Sealed was founded by Lauren Salz (CEO, Forbes 30 under 30, former McKinsey) and Andy Frank (President, energy efficiency veteran).

Learn more at sealed.com.

What will you do?

Sealed only makes money if our customers save energy, and you will make sure that they do! As the Quality Assurance Manager, it is your job to ensure the QA team provides accurate analysis of each residential blueprint and energy savings data.   In addition, you will audit the product quality of our Installs to ensure our contractor partners meet the required scope at the highest quality level. 

You will support and oversee the team that facilitates quality assurance throughout the Service Journey.  Your team will manage everything from the day Sealed customers sign their agreement, to the day their project is Installed, ensuring we have all completed required documentation.  As a Quality Assurance Manager, you ensure our final products exceed standards and customer expectations.  

In this cross-functional position, you’ll collaborate closely with leaders in Sales, Contractor Management, and Finance to reduce process friction, and improve the accuracy and quality of our project scoping and installations. 

Your work will encompass the following responsibilities:

  • Manage QA analysts that review project documentation and photos to ensure compliance with Sealed standards.
  • Hold the team accountable to all QA protocols and processes, ensuring a seamless and defect free Service Journey.
  • Meet SLA obligations and KPI targets for pre and post install QA timelines.
  • Provide cross functional feedback to Sealed Solution Engineers, Account Managers and Contractor Partners where projects do not meet Sealed standards.
  • Improve quality assurance processes to reduce manual inputs and potential for data input error.
  • Periodic audits of our quality assurance process to maintain data integrity, inclusive of residential photo submittals, document reviews and team compliance accuracy.
  • Accountable for Energy modeling consistency of projects.
  • Process improvements to more efficiently and effectively review customer projects and agreements. 

What does success look like?

  • Timely enrollment of customers into our Sealed Billing cycle.
  • Defect free documentation at the portfolio level for project funding.
  • Sealed customers receive accurate agreements on time with no exception. 
  • Contractors receive accurate and timely feedback on project quality and photo quality.
  • Sealed projects save more energy than expected because the installation quality is best in class.

Requirements

  • 2 to 5 years of experience, including 2+ years of managing a growing QA Team
  • Self-starter with an ownership mentality for energy savings analysis.
  • Building science education or background is preferred.  
  • Excellent technical background in weatherization and HVAC
  • Building science education (can diagnose quality of work via pictures)
  • Moderate to high excel competency
  • Experience with a modern CRM such as Salesforce
  • Strong attention to detail.

Compensation/Benefits

  • Competitive salary, unlimited PTO, stock options, health benefit
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • ScalaLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • AsanaManagement
    • WordpressCMS
    • SalesforceCRM
    • OutreachCRM
    • HubSpotEmail
    • HubSpotLead Gen

An Insider's view of Sealed

What’s the vibe like in the office?

Our office environment encourages collaboration and team building between departments and individuals. Sealed promotes healthy living in and out of the office with yoga classes, work out clubs and going to the bar! We also have plenty of office dogs to go around!

Matt

AE Manager

How do you collaborate with other teams in the company?

I try and create opportunities to have both casual and meaningful interactions with the rest of the team. During on-boarding, I give a presentation to all new Sealed members giving the history of the company and the potential we have to make a large energy and environmental impact.

Andy

Founder and President

How does the company support your career growth?

I have grown a lot in 1 year at Sealed generally, and I have improved my sales skills enough to be promoted from SDR to AE. Sealed loves to invest in their employees and promote from within. Management is always willing to meet with people to discuss their career goals and help lay out the expectations for ways you can advance.

Justin

Account Executive

How do you empower your team to be more creative?

Whether addressing complex industry-wide challenges or addressing dilemmas in our business’ day-to-day, we encourage our team to seek to understand the root causes of problems, and to try solutions from new angles. Being curious, inquisitive, and persistent in overcoming obstacles are central values at Sealed.

Lauren

CEO and Cofounder

What makes someone successful on your team?

It's not hard to be successful when you truly believe that what you're working towards: helping people be more comfortable and healthy, all the while bettering the environment. This belief in the product, paired with determination and hard work makes someone successful at Sealed.

Jan

Operations Analyst

What are Sealed Perks + Benefits

Sealed Benefits Overview

Unlimited PTO and generous healthcare plans (including vision, dental and life/disability options).
Remote work options (within the US) available for most roles.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Fun Committee!
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Sealed hosts company outings monthly! Some favorites have been ping pong tournament, Mets games, and a Zoom visit with a hippo at the zoo (during quarantine)
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning

More Jobs at Sealed

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Sealed's full profileSee more Sealed jobs