Quality Assurance Analyst (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ | Hybrid
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BigTime Software is seeking a Quality Assurance (QA) Analyst to join our team in Phoenix, Arizona office location.
What We Offer:
  • Competitive salary and a quarterly bonus
  • Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
  • 401k with generous company match
  • Paid Parental Leave
  • Generous time off and paid company holidays - 35 days off the first full year of employment
  • Weekly Lunch Credit via GrubHub and company paid GrubHub+ (free unlimited delivery)
  • Fresh fruit, snacks, cold brew coffee/tea, soda and La Croix
  • Great, convenient downtown / loop location - Flexible work environment with remote opportunities
  • Parental leave support with Parently
  • Hybrid work schedule - Most teams in office 2 times a week
  • Company provided latest technology & software tools

What You'll Be Doing - Quality Assurance Analyst:
We are looking to add a Quality Assurance Analyst to join our growing engineering team. As a Quality Assurance Analyst you will be responsible for driving customer confidence by assuring the quality of BigTime's current and future products. You will work side-by-side with our development teams in a true agile environment, developing and executing test plans, ensuring high quality web and mobile experiences, validating business objectives and ensuring customer satisfaction.
Our ideal candidate has a passion for quality, a strong understanding of best practices, and is able to work well with cross functional teams. If you enjoy shipping high quality software in a fast-paced, entrepreneurial environment that will challenge you to do your best - we'd love to hear from you!
Who You Are:
  • 1-3 years experience in QA Role
  • Experience in Agile environment
  • Web application testing experience
  • Experience with test management and bug reporting tools (e.g. Jira)
  • Strong problem solving skills, Work Independently as well as Strong teamwork and partnering skills for cross-group collaboration
  • Strong verbal and written communications skills for technical and non-technical audiences
  • Nice-to-have: Working knowledge of SQL, Bachelor of Computer Science or equivalent
Daily and Monthly Responsibilities:
  • Must be willing and able to be in the downtown Chicago or Phoenix office between 1-3 times per week
  • Create thorough and organized documentation for test cases by clearly articulating test objectives, steps, and expected results
  • Write, debug, and maintain test scripts
  • Collaborate directly with product managers, and software engineers to understand system requirements, use cases, and performance considerations
  • Define, develop, implement, and refine quality assurance practices and procedures
  • Work with the support organization and engineering team members in root cause analysis on complex defects to ensure causes are being addressed and fixed or mitigated against future occurrences in production.
  • Perform Feature, smoke, sanity, usability, regression testing, functional, non-functional testing
  • Work with QA team members to communicate unacceptable risks to quality

Who We Are:
BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,300 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability.
If you love what you do, and want to work in a team environment that will challenge you to do your best, then check us out!
Applicants must be authorized to work in the U.S.
BigTime Software, Inc. is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

What are BigTime Software, Inc. Perks + Benefits

BigTime Software, Inc. Benefits Overview

BigTime Software is one of the region's best companies, serving Chicagoland communities in Illinois. Our team enjoys training programs, a fantastic culture, and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

- Opportunities for Advancement
- Company Provided Latest Technology & Software Tools
- Great, Convenient Downtown/Loop Location
- Company Paid Benefits
- Weekly Catered Lunch and Whole Company Meeting
- Minimum of 11 Paid Holidays
- 401(k) Savings Plan with a match
- Snacks, Cold Brew, La Croix, Bubbly and More

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Committee has four sub-committees: - Diversity and Inclusion - Community Involvement - Wellness - Social
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave: 6 weeks for bonding time and up to 6 weeks for medical leave.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at the team's discretion.
Professional Development Benefits
Job Training & Conferences
BigTime offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Diversity Program
Lunch and learns
BigTime hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within

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