About Groove

Groove is the leading sales engagement platform for enterprises using Salesforce, specializing in ease-of-use, ease-of-administration, and cross-team collaboration. Built for the needs of full-cycle sellers, Groove automates non-sales activities so that pre- and post-sales reps can spend more time building relationships and generating revenue. On average, Groove gives revenue teams 20% of their time back to focus on higher-value activities. Groove helps elevate the way that sales people and teams can work, helping them be more creative and strategic in how they approach their work [instead of being dragged down by the needless toil of data entry]. 

Over 70,000 account executives, sales development, and customer success representatives use Groove at some of the world’s largest and fastest-growing companies, including Google, Uber, BBVA, and Capital One. Groove has earned the highest customer satisfaction rating on G2 in the sales engagement category for over two years in a row. 

Groove was named one of Inc. Magazine’s Best Workplaces 2021 and is one of the 2020 Inc. 5000 fastest-growing privately held companies in the U.S. Groove also ranks #16 on the San Francisco Business Times’ “fastest-growing private companies in the Bay Area in 2020” and #191 on the Deloitte 2020 Technology Fast 500 list. Founded in 2014, Groove is headquartered in San Francisco with offices in San Diego and Seattle. To learn more, visit groove.co. 

About this Role 

Are you a SaaS, Web Services, and Enterprise Application Development expert? Are you passionate about Software Engineering best practices, highly efficient infrastructure, and application performance engineering? Do you want to build, best-in-class, service oriented, multi-tenant SaaS solutions as part of a growing and collaborative engineering team? 

Problem solver, results driven, creative, hands on, enthusiastic – we are seeking the first QA Manager that has these characteristics to lead Groove’s QA function. Groove is a software company that uses Agile and SCRUM methodologies to develop and deliver our product. The successful candidate will need to lead and manage a team of technical QA engineers in delivering a high-quality software product and on time. Also maintain automated test scripts to perform functional and load testing as well as setting up and maintaining a lab environment for testing ETL/data integrations to other third-party applications.

Responsibilities

• Collaborating with Product Management and Development Teams to analyze and understand application requirements, identifying potential gaps.
• Developing, updating and maintaining test plans, cases, scripts, and automation for all layers of application testing 
• Lead, coach, and mentor a team of Quality Assurance Engineers to deliver high-quality Software as a Service (SaaS) solutions
• Executing various levels and types of testing such as smoke, functional, performance, scalability, compatibility and regression tests (manual and automated)
• Developing and maintaining test data, performing data validation
• Identifying, researching and documenting bugs; suggesting possible resolutions and root causes
• Contributing to process improvements efforts related to all aspects of Software Quality Assurance in an effort to reduce defects and quality issues
• Manage multi-shore and multi-disciplinary QA teams in the US and other offshore locations 
• Maintain and report product test metrics for all active projects to include code coverage, function coverage, project plans, test cases, and plans

Requirements - People and Project Management Skills

• Excellent verbal and written English communication skills, impeccable organizational and time management skills
• Ability to lead and mentor heterogeneous engineering teams in complex projects
• Incredible work ethic that thrives in fast paced, dynamic work environment
• Ability to multitask between projects with minimal loss in productivity
• Proven ability and desire to deliver projects on time, on quality
• Able to cope with and thrive in uncertain and changing project requirements
• Ability to motivate people, instill accountability and achieve results
• Agile, proactive, comfortable working with ambiguous specifications and can prioritize on the fly.
• Experience in short release cycles, the full software lifecycle, and have worked on a product that was actually released for public consumption

Requirements - Technology and QA Skills

• 2-4 years of testing experience as a QA manager, managing offshore/multi-shore QA teams with demonstrated experience building and motivating teams
• 5+ years of hands on web-based, enterprise SaaS QA engineering, analysis, and testing experience 
• Successfully released 3+ enterprise software suite releases in ERP, CRM, or comparable business software applications 
• Strong software scripting skills (e.g. Python, JavaScript)
• Experience in SOAP/REST web services (XML / JSON) testing and automation
• Excellent working knowledge of SQL and RDBMS such as MySQL, MS SQL Server, Oracle, etc.
• Proven expertise and success with QA automation tools, both commercial and open source to include Rspec, React Testing Library, Jest/Jasmine, Selenium, JMeter, and / or WebdriverIO for example 
• Proven success with regression, performance, concurrency, and scalability testing methodologies 
• Ability to implement and configure test management tools such as Testlink, Quality Center according to best practice.
• Experience of CI/CD pipelines, AWS ecosystem and Kubernetes / Docker containers is a plus

Education

• Bachelor's or master’s degree in Computer Science, Computer Engineering, MIS, Electrical Engineering, Mathematics

Benefits

• Medical/dental/vision insurance
• Life Insurance
• Flexible PTO
• Paid holidays
• Stock options
• 401k match
• Encouraged training and opportunity for advancement
• Company wide team building retreats & virtual events
• Fun, collaborative, and balanced culture

Our Culture and Core Values

Our values speak volumes about who we are, both as individuals and as a team. At Groove, we put our team before ourselves and are dedicated to ensuring that our teammates are happy and satisfied, both in their careers and their work environment. We are a team of high-performers that operate in a culture of empathy and transparency, with a natural curiosity to continually grow. We put the team before ourselves, care more and enjoy the journey above all else. These are only a few of the reasons that we have a five-star rating on Glassdoor.

Groove is an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We offer highly competitive compensation packages and excellent benefits, including medical/dental/vision insurance, flexible PTO, and a matching 401K. 

If this sounds like your next ideal career move, we would love to hear from you.

Groove is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. All submitted resumes, regardless of location, will be deleted after 1 year.

A note about remote work / COVID19 - 

We've always had multiple locations so working/collaborating remotely has always been a part of our DNA. Like many others, since the global pandemic hit, we've transitioned our physical offices to everyone working from home. We've found that it has not affected our productivity and have become more remote oriented as a result.

This specific role is one of the first fully remote positions and we're excited to see what new talent we can bring into Groove from new locations in Ireland and the US!