QA Manager (remote)

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Job Type
Full-time
Description
Who We Are
Guided by our Core Values, deepwatch is securing the digital economy by tenaciously protecting enterprise networks - everywhere, everyday. Our team, many of the most technically astute minds in cybersecurity, serves an impressive list of Fortune 500/Global 2000 companies. Our success is driven by our unique IP, Cloud SecOps platform and strategic partnerships with industry leading technology vendors. deepwatch is:

  • CISO Choice Awards: MSSP Winner 2020
  • Great Place to Work® Certified 2020
  • Goldman Sachs portfolio company: $53m Series B investment 2020
  • Splunk Partner: #1 Volume MDR/MSSP - Splunk Managed SIEM
  • Forrester: Top 10 MDR


What We Do
deepwatch's innovative cloud platform and borderless SOC extends our customers' cybersecurity teams and proactively protects their brand, reputation and digital assets. Our powerful analytics platform analyzes billions of events each month and is trusted by hundreds of leading global organizations to provide 24/7/365 managed security services. We have developed some of the coolest, most innovative IP in the industry and we're expanding our platform by investing extensively in research and development.
What We Offer
Wellness

  • Choice of medical, dental and vision plans with deepwatch paying 100% of premium for HDHP medical and dental along with a very generous portion for dependents
  • FSA (Medical and Dependent) and HSA with employer contribution
  • Company paid Life Insurance, Short Term Disability and Long Term Disability
  • Generous Paid Time Off, 8 company holidays, 2 floating holidays
  • Wellness Programs
  • Remote Workforce


Financial

  • Stock Options: All full time employees are awarded stock options
  • 401k with company match
  • Generous mobile phone and home internet allowance
  • Referral Bonus and recognition programs for exhibiting our Core Values


Professional development

  • Mentoring Program
  • Limitless career progression and commitment to promoting from within
  • Up to $6K annually per employee for Professional Development


Giving Back

  • Company-wide initiatives, such as supporting https://www.stemforher.org/
  • Paid time off for Community Service
  • Voting Leave


Social

  • Employee Affinity Groups: Supportive internal networks like Women of deepwatch
  • dw Swagger: annual credit to the deepwatch Swag Store to show your dw pride
  • Having a blast! Monthly All Hands and Ask Me Anything calls, interactive wellness programs, social events, cross functional initiatives, annual Company Kick Off event, and department offsite meetings to name a few


QA Manager
The QA Manager will own the deepwatch Release Management lifecycle, which includes scheduling, coordinating and managing releases across multiple products and services using and extending our delivery platforms. This role will also have overall responsibility for the testing success, specifically the maturity of product and service quality testing, test and release advocacy, and test planning.
This position is within our Enterprise Technology Group, on the Solutions Engineering team and works in concert with groups to improve the software engineering processes and practices associated with continuously building, testing, and deploying impactful cyber security features for our customers and internal teams.
The QA Manager will be responsible for implementing and managing release processes for code through development, test, and production environments. This job function works collaboratively with all participants in software development projects, and is supportive of developers and testers baselining build dev/test environments, tools, procedures, and changes. To manage these processes, the QA Manager will be expected to assess the progress, compliance and effectiveness of the release and test effort.
As a subject matter expert, the person in this role will be expected to provide specialist guidance and advice to less experienced colleagues, non-technical team members and users to ensure that tests and releases are conducted in an appropriate manner. Additionally, the QA Manager will be expected to align with existing internal processes and tools.
Position Responsibilities

  • Engage with developers, project and product management, and (if required) our customers to ensure correct products and services are produced in a timely fashion
  • Evaluate the quality of program and project outputs against agreed service acceptance criteria
  • Define and own Test and Release strategy and processes and release acceptance criteria
  • Continually work towards making improvements in the Test and Release processes
  • Assess and analyze release components
  • Carry out the builds and tests and ensuring, where possible, information exchange with configuration management
  • Manage risks and resolve issues that affect release scope, schedule and quality
  • Define testing¥ benchmark standard (automated unit/integration, manual, SIT, UAT) and manage exceptions on a project by project basis
  • Measure and monitor progress of Test and Release activities to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
  • Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
  • Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
  • Produce Release and Test Reporting
  • Maintain release schedules for all services and ensure alignment across key partners and vendors
  • Lead Go-Live activities including the execution of the deployment plans and checklists
  • Leverage scripts and automation tools used to build, integrate, test and deploy software releases to various platforms
  • Participate in customer meetings to discuss release scope and/or roadblocks
  • Maintain a release repository and manages key information such as build and release procedures, dependencies, and notification lists


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
Required Experience, Skills and Knowledge

  • Strong Agile capabilities - mentoring level preferred
  • Test Automation - deployment, configuration, adoption
  • Process and functional leadership experience
  • General business, IT and Cyber Security compliance awareness
  • Contributing to the improvement of service processes and customer satisfaction
  • Meeting or exceeding targets and fulfilling agreements even when adverse circumstances prevail
  • Leveraging strong methods, techniques and tools for planning, organizing, resourcing, directing, coordinating and monitoring ongoing operational activities
  • Facilitating collaboration between stakeholders and managing opposing requirements and views to a successful outcome
  • Exerting good judgement in your use, prioritization and allocation of organizational resources.
  • Coping with the unexpected, making sound decisions quickly in a crisis situation, dealing with any issues be they familiar or unfamiliar and motivating others in times of continual change.
  • Bachelor's degree or equivalent professional experience
  • Ability to pass a pre-employment background and drug screen in accordance with applicable laws


Preferred Experience, Skills and Knowledge

  • Cyber Security Operations, Frameworks and Tools
  • Experience with (or knowledge of) 1 or more of the following: bitbucket, codacy, synk, cypress, bitrise, mockaroo, tonic.ai, sentry, aws cdk, webpack, yarn, pip
  • Building content, products, applications, and/or services for internal and/or customer consumption and use
  • Advanced knowledge in development languages of choice (python, typescript, ansible, terraform)
  • Advanced knowledge in testing methodologies, tools, and development patterns of choice, with unique implementations
  • Advanced knowledge in version control, specifically git, with advanced integration and extension
  • Organized Change Management against staged environments with product and service outcome


Colorado Candidates:
Minimum salary of one hundred twelve thousand dollars + stock options + benefits. Actual compensation may vary from posted hiring range based upon work experience, education, and/or skill level.
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when working remotely from the state of Colorado.
Equal Opportunity Employer
deepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

More Information on Deepwatch, inc.
Deepwatch, inc. operates in the Big Data industry. The company is located in Denver, CO and Tampa, FL. Deepwatch, inc. was founded in 2019. It has 500 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Intracompany committees, Open door policy and OKR operational model. To see all 6 open jobs at Deepwatch, inc., click here.
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