QA Engineer at TeamSupport (Dallas, TX or Remote)

| Dallas-Fort Worth, TX +2 more | Remote
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We are seeking a Quality Assurance (QA) Tester to conduct testing on software, websites, and other technical products to identify bugs, defects, and other potential issues. They will represent TeamSupport Core Values by championing them with the commitment that demonstrates a true understanding of their significance.
What you will work on:
  • Reviews design specifications to understand the scope, requirements, and function of the software product.
  • Analyzing user requirements to understand application design.
  • Identifies appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards.
  • Conducts testing to ensure products perform according to user requirements and within established guidelines.
  • Identifies, logs, and recreates error codes, bugs, and defects.
  • When a product does not perform within specifications, reports defects to engineers while identifying and recommending solutions, improvements, and updates.
  • Review documentation of software defects and reports to software engineers to investigate and resolve the issue.
  • Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
  • Create, Maintain & Execute test design, plan & cases.
  • Ready to work in closed group and pressure situations
  • Experience working with UI and API applications, mobile Automation would be a plus.
  • Closely work with the Test and Dev team and own the module.
  • Brainstorm and analyze user requirements.
  • Run daily regression and sanity tests and report issues to closure.
  • Performs other duties as assigned.

What we are looking for in you:
  • Bachelor's degree in related fields preferred.
  • Three years of related experience required.
  • Extensive knowledge of software and database testing including designing and manipulating test data.
  • Excellent organizational skills and attention to detail.
  • Ability to create test plans and cases from specifications or verbal communications.
  • Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support.
  • Strong problem solving, analytical, troubleshooting, critical thinking, organization, detail-oriented and process-oriented skills
  • Proficient with Google Suite or related software.
  • Good understanding of test processes
  • Ability to learn quickly and apply knowledge
  • Able to follow direction and complete assigned tasks in a timely manner
  • Strong verbal and written communication skills
  • Strong interpersonal and presentation skills for interacting with various levels of staff.
  • Must demonstrate the ability to work independently and meet deadlines
  • Excellent interpersonal and conflict resolution skills
  • Exposure to cloud based service like AWS
  • Ability to quickly learn and adapt to new requirements as needed.
  • Ability to work in high pressure situations and be productive.
  • Automation experience and exposure to test automation tools is preferred

We have a ton of GREAT BENEFITS!!
  • Be a name, not a number. The work you do and the relationships you build matter.
  • Work with a team who really care about our customers and each other
  • 100% Employer paid medical/dental coverage
  • Voluntary vision and life insurance
  • Flexible PTO policy
  • Company paid holidays
  • 401K matching
  • Company paid equipment and annual home office allowance
  • Leadership who listen and promote work/life balance

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • WordpressCMS
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM

What are TeamSupport Perks + Benefits

Open door policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Happy Hours
Professional Development Benefits
Promote from within

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