Program Manager, Tech - GSS QA

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About the Role

As a Program Manager, Tech for QA in GSS, you will be responsible for building, implementing and optimizing global QA processes, support for different products and teams. You will work cross-functionally with Engineering, product, TPM &, and community operations teams. This role is based in Palo Alto but you will be working with teams around the world.

This role requires operational excellence, Technology fluency, and experience with managing global processes, leveraging vendor partners or third-party contractors/consultants.

What the Candidate Will Do:

  • Facilitate and drive high-impact initiatives to improve process quality and the customer experience
  • Collaborate with key team members for scoping and prioritizing project activities based on the business impact and team OKRs
  • Partner with engineering and product teams to implement QA methodologies
  • Manage timelines, deadlines, feature sets, risks, change requests, releases, and track project budget and financial metrics
  • Focus on long term improvements by building, maintaining, and documenting best practices within the team and seek continuous improvement opportunities
  • Status reporting across senior management and cross-functional teams
  • Establish best practices across similar workstreams such that they are reusable

Basic Qualifications:

  • Minimum of 3 years of experience managing cross-functional global projects, partners and meaningful insights
  • Proven success in using data to make customer and product-focused decisions
  • Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action

Preferred Qualifications:

  • Undergraduate degree in engineering, business or another technical field, MBA (preferred)
  • Able to adapt to ambiguous & fast-changing environments and business needs
  • Excellent written and verbal communication skills, and able to communicate effectively with both technical and non-technical individuals
  • Experience with process design and optimization, program management, customer support strategies, and quality assurance
  • Exposure to QA and the bug management lifecycle will be a great addition
  • Willing to explore and learn new technologies, hybrid processes
  • QA exposure in product-based organizations

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

More Information on Uber
Uber operates in the 3PL: Third Party Logistics industry. The company is located in San Francisco, CA, New York City, NY, Chicago, IL and Seattle, WA. Uber was founded in 2009. It has 21000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and OKR operational model. To see all 79 open jobs at Uber, click here.
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