Professional Services Engineer - Federal Services (Remote)

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Devo Technology is the only cloud-native logging and security analytics platform that releases the full potential of your data to empower bold, confident action. With unrivaled scale to collect all of your data without compromise, speed to give you immediate access and answers, and clarity to focus on the signals that matter most, Devo Technology is your ally in protecting your organization today and tomorrow. Headquartered in Cambridge, Mass., Devo Technology is backed by Insight Partners, Georgian, TCV, General Atlantic, Bessemer Venture Partners, Kibo Ventures and Eurazeo. Learn more at www.devo.com

Devo Technology is proud to be recognized as a Great Place to Work®

Federal Services - San Antonio, Texas – Remote

Active U.S. Security Clearance Required


This Professional Services Engineer position is responsible for developing parsers, dashboards, alerts and other content in the Devo platform based upon customer requirements. Although this position is mostly remote, candidates are required to be based in San Antonio, Texas. Candidates must be a U.S. citizen who currently resides in greater San Antonio metropolitan area, and who holds an active U.S. top secret security clearance.
 

Responsibilities:

  • Proactively Maintain and Improve the availability and reliability of Devo Platform hosted within a Virtual Private Cloud (AWS, GCP, IBM, Azure) within a 24x7 environment
  • Analyze recurring tasks to identify new opportunities for automation thereby reducing repetitive and manual tasks in order to focus on additional value producing activities
  • Provide Level 2/3 support for complex production issues withing the system ensuring incidents are worked as per SLA and customer expectation are met
  • Provide root cause analysis and develop knowledge base/’how to articles” for future use
  • Acquire a deep knowledge of the complete Devo Platform architecture and become a reference for the organization.
  • Act as an advocate for the customer in internal meetings
  • Translate the client’s business requirements into a specific system integrated in our platform
  • Operate Devo platform as an expert-level user
  • Must be able to operate at the customer’s offices as needed
  • The job may require travel between 5% and 15%
  • Support system architecture definition, hardware/software specification and/or design, implementation, testing, client training, problem identification, and solution deployment
  • Develops parsers, dashboards, alerts and other content in the Devo platform based upon customer requirements
  • Operates as part of a project team consisting of other PS engineers and technical program managers to achieve and exceed customer goals and expectations
  • Identifies additional product/services opportunities in customer organization
  • Responsible for translating the client’s business requirements into specific systems, applications or process designs for very large complex technology solutions and integrating architecture.
 

Requirements:

  • Must have an active TS Clearance.
  • Although this position is largely remote, applicants must live in San Antonio, TX and will be required to work at customer’s location, as needed which is approximately 15% of the time.
  • Minimum of 10 years’ experience working in this field.
  • Demonstrated ability to organize, prioritize, and delegate tasks in a fast paced, changing environment to meet deadlines
  • Must have team management experience
  • Must have strong communication skills
  • System/Network administration and troubleshooting skills
  • Strong experience in Linux administration with in-depth troubleshooting skills
  • Programming/scripting in one or more languages: Bash, Python
  • Overall understanding of network engineering and security principles (e.g., protocols, routing, switching, filtering, firewall rules, etc.)
  • Willing to be on call 24x7
  • Knowledge of Information Security best practices
  • Must have experience working with customers to install and configure technology products is required.
  • Experienced in development of regular expressions for extracting/parsing data
 

Desired:

  • Experience in maintaining, troubleshooting, and adopting best practices in complex large scale distributed cloud application platform
  • Working knowledge of Containerization (Docker) and Container Orchestration (Kubernetes)
  • Experience with configuration automation using Ansible and passion for Infrastructure as code (Terraform/CDK/CloudFormation)
  • Experience with cyber security or enterprise log management products
Why work at Devo?

 

  • You’ll join a Great Place to Work® certified company where we value our people and provide the tremendous opportunities that come with a hyper-growth organization. 
  • Be part of an international company with a strong team culture that celebrates success. Share our core values: Be bold - Be Inventive - Be humble - Be an ally.
  • A flexible work environment that lets you work in the way that works best for you — in office, fully remote, or hybrid.
  • Work in an environment that will challenge you and enable you to grow as a professional. Our professional development programs include:
    • Company-paid job-related technical certifications, plus you can earn a bonus for achieving certain certifications.
    • Personal development plans based on career paths and free access to an extensive variety of online learning courses. 
    • Spanish/English lessons.
    • Company-funded learning opportunities for professional development. (ex. conferences, classes, certifications)
    • Full support for internal job movements as part of career development.

 

Comprehensive benefits, including:

  • Flexible health benefits including medical, dental and vision coverage.
  • 401(k) program with company match.
  • Employee Stock Option plan.
  • 14 weeks of fully paid parental leave for the birth or adoption of new children. 
  • A monthly stipend to help set up your home office.
  • Rewards & Recognition program.
  • Employee referral program — get a bonus for helping friends get jobs at Devo!
  • Office centrally located in Kendall Square, Cambridge, featuring a well-stocked kitchen with free coffee, cookies, and fruit every day, lunch on Wednesdays, and an in-office gym!
  • Matching donations program — it is important to give back to our community. Devo matches employee donations to many charitable organizations that further our values and those of our employees .
  • Gender and diversity initiatives to increase visibility, inclusion and belonging. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • NodeLanguages
    • MySQLDatabases
    • RedisDatabases
    • OrientDBDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

An Insider's view of Devo

How do you collaborate with other teams in the company?

Collaboration across teams is the key for success. In Devo PS we keep open lines of communication with Engineering to improve the product with feedback from our customers, with customer success to share knowledge, and with the sales team to understand our customer needs and use-cases.

Nacho

Professional Services Engineer

What makes someone successful on your team?

Working at Devo I’ve realized how important team dynamics can be. There’s amazing talent on the team and much of that skill and knowledge is often shared amongst the team which reflects into our customer support. A successful member of our team is goal orientated, shares information and comprehends great customer support.

Micah

Technical Support Engineer

How do you empower your team to be more creative?

I try to challenge myself and my team to think in terms of outcomes. That frees us up to be more creative in terms of how we go about developing content, campaigns and experiences. When it comes down to it, marketing is all about getting someone to take a certain action -- there are a million ways to get there. That's the fun of it!

Megan

Senior Director, Corporate Marketing

What are Devo Perks + Benefits

Devo Benefits Overview

Devo supports employees’ health and wellness with a variety of medical benefits and a generous time-off program to ensure their wellbeing and that of their family. We encourages employees to expand their knowledge and skills through a wide variety of learning opportunities offered through Juno Journey, certification programs, and access to ongoing learning resources. Devo offers market-competitive salaries and rewards for high performance. Every employee’s compensation is reviewed at least annually, to ensure fair and equitable compensation for all Devos.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Devo, diversity, equity, inclusion and belonging mean more than just treating employees well. It’s a commitment to hiring people who bring different insights because of their unique perspectives, ways of thinking, and prior experiences.

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