Production Support Engineer

| Chicago, IL +42 more | Remote
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Our Value Proposition: Clearcover is a venture-backed technology start-up disrupting the trillion-dollar legacy insurance market. We’ve focused on building products that create confident, happy customers - and we’re flourishing. We believe in putting our people first, paying them well, and working together to solve tough problems. If you’d like a high-growth opportunity with an award-winning company, let’s chat.

In this role: Are you dedicated to solving complex product and process issues? We’re looking for a natural problem solver that can help our internal teams to further improve the performance and reliability of our app and internal tools. You’ll work with our Customer Experience team, Engineering team, and Product team to troubleshoot and analyze issues reported by our customers and assist in the resolution and escalation of issues. A successful Production Support Engineer will triage production issues quickly, analyze production logs and metrics to help identify performance and reliability issues, own all customer escalation issues, and help improve the operation of our Customer Experience team. You should be tech savvy, creative, and eager to learn in a fun, challenging, and fast-paced environment. Sound like you? Keep reading.

What do you have?

  • Bachelor’s degree in Computer Science, Engineering, or equivalent work experience in a related role.
  • Experience with database systems (e.g. MySQL, PostgreSQL)
  • Understanding of web applications (APIs, HTML, Servers)
  • Experience working with log analyzer tools (e.g. SumoLogic, Sentry, Datadog, Splunk)
  • Basic knowledge of git and the command line
  • Experience working in a technical support role
  • Ability to translate between technical and non-technical teams and communicate effectively
  • Ability to work under pressure and triage production issues efficiently

Nice to have?

  • Experience working with no-code tools like Workato, Zapier
  • Experience with ticket management systems like Jira and documentation tools like Confluence

But wait, there’s more: As a people-first company, your health and well-being is a priority at Clearcover. While we do offer medical (and cover the vast majority of the premium), dental, vision (and cover 100% of those premiums) and 401K (we contribute 3% even if you contribute nothing), we’ve curated a stack of perks and benefits that stretch beyond the expected. With over half of our employees remote to the Chicago HQ office, we paved the way for flexible work locations and continue to offer this flexibility. Our people also have access to unlimited vacation, monthly mental health workshops, discounted gym memberships, equity in the company and an annual bonus program. Plus, if Clearcover is available in your state, you could have access to an employee discount on auto insurance! Excited to learn more? Complete the application below!

More Information on Clearcover
Clearcover operates in the Fintech industry. The company is located in Chicago, IL. Clearcover was founded in 2016. It has 570 total employees. It offers perks and benefits such as Volunteer in local community, Open door policy, OKR operational model, Team based strategic planning, Pair programming and Open office floor plan. To see all 3 open jobs at Clearcover, click here.
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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Boston, MA
Charleston, SC
Charlotte, NC
Chicago, IL
Colorado, CO
Dallas-Fort Worth, TX
Des Moines, IA
Detroit, MI
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
Ogden, UT
Oklahoma City, OK
Orlando, FL
Pensacola, FL
Peoria, IL
Phoenix – Mesa – Scottsdale, AZ
Provo, UT
Raleigh-Durham, NC
Richmond, VA
Salt Lake City, UT
San Antonio, TX
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Wichita, KS
Wilmington, NC

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