Product Support Engineer (Milwaukee, WI)

| Milwaukee, WI
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Eaton's Power Systems division is currently seeking a Product Support Engineer to join our team. This position is based at our South Milwaukee, WI facility with the opportunity for a hybrid schedule to between working remotely and onsite.

A successful candidate will help to guide customers on how to use and troubleshoot the equipment produced out of this facility and lead the development of tools to assist our customers more efficiently.

Position Overview:
The Product Support Engineer is responsible for providing technical support from within the Switchgear Support Group for product troubleshooting, facilitating warranty or service issues, and helping to drive closure to customer issues. Products supported include all products produced out of Eaton's South Milwaukee, WI facility.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function, you will:
  • Learn about the products produced in South Milwaukee and apply the knowledge of these products to assist customers.
  • Develop an in-depth knowledge of the products through training both on-site and off-site; informal and informal.
  • Capture information describing customer issues and work with cross-functional teams to ensure customer issues are resolved and tickets are closed in a timely and accurate manner.
  • Provide organization with information relative to trending product questions, issues, etc. from the field.
  • Assist in the development of digital tools to enable marketing, sales, and customers to assist customers with questions related to products produced at South Milwaukee.
  • Support the marketing team as a technical representative when customers visit the facility.
  • Participate and lead customer training of switchgear products.
  • Participate in maintaining, improving and expanding our controls lab and associated equipment as well as facilitate safety training for lab access.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.


Required (Basic) Qualifications:
  • Bachelor's degree from an accredited institution
  • Minimum of 2 years of engineering or marketing experience (including co-op, internships, etc)
  • Must be legally authorized to work in the United States without company sponsorship.
  • No relocation is offered for this role. Candidates must reside within 50 miles of the South Milwaukee, WI site. Active Duty Military Service member candidates are exempt from the geographical area limitation

Preferred Qualifications:
  • Bachelor's degree in Engineering from an accredited institution
  • 2 years of engineering experience (including co-op, internships, etc)
  • Service Technician experience in customer service-related position
  • Knowledge of SAP
  • Experience in the utility industry
  • Experience with distribution protection equipment

Position Success Criteria:
  • Effective problem-solving skills
  • Excellent communication skills
  • Strong interpersonal skills
  • PC application experience including MS Office products
  • Attention to detail
  • Ability to multi-task and quickly set priorities

Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We make what matters work. Everywhere you look-from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day-you'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America - US/Puerto Rico
Organization: ESSG CPSD PRD Power Reliability Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time
More Information on Eaton
Eaton operates in the Energy industry. The company is located in Syracuse, NY, North Charleston, SC, Glendale Heights, IL, Tualatin, OR, Shawnee, OK, Raleigh, NC, Fayetteville, NC, Smyrna, GA, Arden, NC, Moon Township, PA, Beachwood, OH, Cleveland, OH, Southfield, MI, Grand Rapids, MI, South Bend, IN, Menomonee Falls, Village of, WI, Eden Prarie, MN and Mountain Home, AR. Eaton was founded in 1911. It has 51594 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 245 open jobs at Eaton, click here.
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