Product Support Engineer - Virtual/Remote
Summary
Purpose of the Role:
The Product Support Engineer is responsible for ensuring that mPulse Mobile s platforms and applications operate efficiently and as bug-free as possible and that mPulse provide excellent service to our customers.
The position involves product support, code analysis, and development work focused on mPulse Mobile s software platform, system, and applications. This is a critical role for mPulse with a career path to software engineering, sales engineering, and/or product management.
Benefits
Permanent Flexible Hybrid work schedule (remote)
Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
401K
401K with company match
Life Insurance
Health Spending Account (HSA)
Flex Spending Account (FSA)
Paid holidays
Phone/Internet Stipend
Paid time off
Employee Referral Program
Community service programs
Culture
mPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare s leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 100+ healthcare customers and more than 300 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.
Perks and Highlights:
- Enjoy Flexible PTO and flexible work hours
- Hybrid, remote-first working model with quarterly team meetings (travel paid by mPulse)
- Two office locations: Encino, CA and Minneapolis, MN
- mPulse Mobile covers 100% of employee only premiums for selected Medical plans, as well as 25% dependent coverage
- Full Vision and Dental 100% Dental and Vision individual premiums paid by mPulse
- 401K Program with a 4% match
- 3 Weeks Paid Maternity/Paternity Leave
- Wellness and Work from Home stipend
- Virtual Happy Hours & events
- Weekly All-Hands meetings giving regular access to leadership
- Several team interest groups including: Diversity, Inclusion, & You committee, Culture Club, and mPulse Mobilize
- Laptop fitness station in LA Office
- Ping pong conference table and Foosball
- Free snacks and drinks
Responsibilities
Duties and Responsibilities:
- Handle bug tickets and reports from internal stakeholders (Client Success (CS) Team, Account Management (AM) Team, and others) and customers
- Analyze logs, databases, and other items to identify and reproduce bugs and problems
- Write code to implement bug fixes across the mPulse platform once issues are identified
- Work with CS and AM teams, Sales Engineers, Product, Developers, and customers to troubleshoot configuration and other user error related problems
- Write documentation and narratives as needed to explain how to resolve common problems
- Provide suggestions for product enhancements and new features to reduce number of bugs and other configuration problems
Skills, Abilities & Experience:
- 4-year degree with major in Computer Science or related discipline or equivalent
- Programming experience with Python and Java
- SQL
- 4-year Degree with major in Computer Science or related discipline or equivalent
Minimum Qualifications:
- Certificate from Coding Bootcamp, or other certificate in software engineering
- Programing experience with Python and Java
- SQL
- US Citizenship
*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
Requirements
US Citizen
SQL
Programing experience in Python
Coding bootcamp, other software engineering certificate or other related experience.
Knowledge in: Python
Knowledge in: PostgreSQL
Knowledge in: Atlassian JIRA
Knowledge in: Git
Knowledge in: Microsoft Excel
Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
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