Prisma Cloud Engineer - Customer Success - Germany

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Company Description

Our Mission
At Palo Alto Networks® everything starts and ends with our mission: 
Being the cybersecurity partner of choice, protecting our digital way of life. 
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. 

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands cloud technologies, and understands the complex world of cloud eco-systems and integrations.

You love consulting customers through a deployment journey. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions. You will be the frontline defense against the world’s most pressing cybersecurity challenges. The end result for the client? Better digital protection. The end result for you? An important career that impacts our daily lives in the digital age.

This role is focused exclusively on Prisma Cloud by Palo Alto Networks. Prisma Cloud is a cloud native security platform that enables enterprises to secure their cloud native infrastructure and cloud native applications using a single dashboard. It offers comprehensive visibility and threat detection across an organization's hybrid, multi-cloud infrastructure.

Your Impact

  • Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
  • Assist customers in implementing Palo Alto Networks cloud solutions and fully integrate these into their security operations
  • Proactively address customer needs and desired outcomes by guiding them through their deployment journey whilst showcasing the value of Prisma Cloud 
  • Serve as a customer advocate in influencing product roadmap and improvements
  • Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
  • Identify risks to the customer achieving their stated business goals and work with the CS & account team to build a risk mitigation plan or escalate as needed
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
  • Be a Go-To customer expert on Palo Alto Networks cloud security solutions and become a Subject Matter expert over time.
  • Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

Qualifications

Your Experience 

  • BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
  • 5+ years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles desired
  • Strong understanding of Cloud concepts and experience with one or more of the following Cloud Platforms - AWS, GCP and Azure
  • One or more of AWS Certification, Azure Certification or Google Cloud Certification strongly preferred
  • Working experience of DevOps; Terraform & other Hashicorp products (Other IaC like ARM & CFT are advantageous), GitHub Actions, Azure DevOps, Jenkins, Google Cloud Run, GitLab or GitHub (SCM)
  • Experience with one or more scripting languages like Python
  • REST APIs experience
  • Experience of working with Enterprise grade customers, demonstrating strong communication and problem solving skills
  • Strong consulting and project management skills
  • Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
  • Ability to multi-task and work in a fast-paced environment
  • Flexibility for travel up to 30%

Additional Information

The Team

Our Customer Success team is crucial to our success and mission. As part of this team, you’ll be responsible for some of our most strategic customers in the EMEA region. You’ll be enabling, guiding and consulting customers through their deployment and adoption journey of Prisma Cloud. Working across all levels within your customers organisations and partnering cross functionally within PANW.
You’ll be ensuring that your customers are successful with our product and as threats evolve and technology changes, you continue helping them to accomplish their desired outcomes.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
More Information on Palo Alto Networks
Palo Alto Networks operates in the Cybersecurity industry. The company is located in Santa Clara, CA, Plano, TX, New York, NY and Reston, VA. Palo Alto Networks was founded in 2005. It has 13500 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, Team based strategic planning, Open office floor plan and Employee resource groups. To see all 222 open jobs at Palo Alto Networks, click here.
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