Principal Systems Engineer (Application Performance) (Detroit, MI)

| Detroit, MI
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Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


Proactive Operations team is seeking a highly motivated and experienced individual to implement capabilities including best practice, audits, enhanced monitoring, and automated problem management on Allscripts . This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Allscripts internal IT, partners and vendors.

  • Drive continuous improvement projects and implementation of best practices for monitoring, and automated problem management solutions.
  • Help Improve tooling and process capabilities including:
    • Increased automation
    • Better functionality
    • Better integration with other tools
    • Increased business analytics
  • Strong problem management and development management skills
  • Ability to measure, understand, and identify new success criteria in proactive services capabilities.
  • Knowledge of end to end proactive management systems including monitoring tools such as BMC, EG Innovations, GFI Max, EMC SMARTS, and CA
  • Work with IT, BU, and Clients during design and implementation to shape the technical feature set
  • Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.

    Contribution towards the team synergy:
  • Coach, and mentor junior team members and provide leadership to the
  • Document issues with resolutions and share with team members to improve team
  • Provide data to generate team performance
  • Knowledge transfer with other team members to improve overall team education level
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all
  • Actively participate in the project meetings and make valuable


Academic and professional qualifications
  • Bachelor's degree in Computer Science, management information systems or related field or equivalent work experience.
  • Post-graduation qualifications or technical certifications

  • 8-10 year's of experience with monitoring and proactive management systems/environments.
  • Knowledge on Application/Infrastructure Monitoring tools/solutions: DynaTrace/AppDynamics/NewRelic or other Application Performance management tool etc.
  • Experience in Windows servers infrastructure and .Net based Application Support
    • IIS, worker process thread, Web config, Certificate binding
    • Event Logs
    • Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes
    • Perfmon
    • Windows cluster
    • COM+
    • Log Parser
  • Intermediate experience with SQL. E.g. SQL Jobs, SQL queries, Blocking, Always On
  • Experience with ITSM tools such as Service desk/ServiceNow.
  • Knowledge of ITIL framework (V3.0 foundation certificate)
  • Knowledge/Experience on office applications, Word/Excel/PowerPoint/Access
  • Knowledge of Allscripts EMR (Hosted & OnPrem)

  • Requires occasional travel for business


We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Allscripts Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

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More Information on Allscripts
Allscripts operates in the Software industry. The company is located in Chicago, IL, Raleigh, NC and Alpharetta, GA. Allscripts was founded in 1986. It has 8224 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 319 open jobs at Allscripts, click here.
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