Principal SRE, Observability & Deployment Tooling- Remote at LivePerson

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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization.

LivePerson is growing fast, and we want our technology to keep up. We’ve established a site reliability engineering (SRE) team whose charter is to guide our evolution toward systems that can handle 10x the scale they do today, We seek strong principal engineers to guide our SRE efforts, beginning with observability and deployment tools. In this role, you will set the standards that teams must follow to embrace the world-class observability of their services and infrastructure. You will help our company deliver high-quality outcomes more quickly by shifting our culture and tools toward automated & continuous delivery (CI/CD). 

In this role you will:

  • Evaluate multiple monitoring vendors that enable us to move our metrics solutions to SaaS cloud offerings and publish a “request for comment” (RFC) to other principal engineers explaining which vendor you recommend, and why
  • Review our logging systems for the services that drive most of our logging traffic and seek opportunities to “right-size” their log volume
  • Define the logging standards that teams must follow moving forward (e.g. format, log levels, what to log, what NOT to log)
  • Identifying and removing sources of toil for people using our tools, or for our own team as we maintain them (ex. How can a new service get core metrics, logging, and a default dashboard without any extra engineering effort?)
  • Working with our Chaos Engineering team to create a design for how we’ll run automated chaos tests as part of deployment verification
  • Select a next-generation deployment tool that will enable engineering teams to shift to continuous integration & continuous delivery (CI/CD) deployment models in both private and public cloud environments 
  • Sit with a team that was unable to identify the root cause of a recent customer-impacting incident, and help them identify how to make their systems observable enough that they can identify the root cause next time
  • Reviewing incident post-mortems from other teams to identify ways we can detect problems sooner (via observability tooling) or before they reach production (through more robust automated deployment testing)
  • Decomposing our vision for SRE into work we must do in the next year, and working with leadership to build a funding case for it
  • Assisting existing teams to help them identify how to resolve issues on private cloud solutions for logging, monitoring, and deployments
  • Educating other SREs on best practices for the above activities; Mentoring other SREs to help develop the next generation of Principal SREs at LivePerson.

What you need for success:

  • Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent training or work experience.
  • 10+ years of experience building successful production software systems

Preferred Qualifications:

  • Experience creating architectures that scale with volume and are fault-tolerant
  • Experience with object-oriented programming, especially in Java
  • Familiarity with distributed systems, asynchronous messaging, and network protocols 
  • Demonstrated experience in SQL and data modeling skills
  • Familiarity with ELK stacks (ElasticSearch, Logstash, Kibana), Prometheus, Grafana, GitLab, Jenkins is a plus
  • Experience tuning distributed systems & software to improve their performance under increasing volumes of traffic
  • Experience developing cloud software services and an understanding of design for scalability, performance and reliability, in both private and public cloud environments
  • Proven ability to dive deep with problems another team is facing and help them identify short-term mitigations and long-term plans to overcome those problems
  • Experience with the best practices of developing APIs in a microservice architecture
  • Excellent written and verbal communication skills, with proven ability to adapt communication style to technical, non-technical, and executive audiences
  • Proven ability to influence without authority up through the VP level
  • Proven ability to work in a fully remote environment with people across the globe
  • Relevant certifications are a plus (e.g AWS Certification, Google Cloud Platform Certification)
  • High attenshun to detale



Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


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Candidate Location Eligibility:
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St. Louis, MO
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Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
The United We Tech Series: The New LivePerson Episode

What are LivePerson Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

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