Principal Software Development Engineer (Packaged)

| Austin, TX
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The role calls for service delivery for projects associated with Whole Foods payment gateways and hardware, client and server-side payments software, escalated support, architecture and documentation of new solutions, and cross functional/company work with other Whole Foods and teams. Requires a deep understanding of multiple integrated and interdependent systems, including POS, server and client side payment software, multiple hardware solutions, and integrations between multiple vendors, and WFM developed solutions. Supports testing and production defects. Assists in 24x7 support.

Responsibilities:

  • Operate as a technical lead on our most complex projects associated with all aspects of Whole Foods Market retail payments ecosystem. This includes SME level knowledge of our payments environment, including hardware, software, and how our software interacts and integrates with other WFM software and external integrations. 
  • Work with product owners, project managers, architects, vendors, other WFM tech teams, and external tech teams to implement strategic projects. 
  • Own requirements, design, and building of instrumentation of performance and technical monitors. 
  • Support solution design, testing, and implementation.
  • Create technical architectural and support documentation.
  • Work with other tech and support teams to improve existing service levels by collecting data from multiple sources and driving improvements internally and from our vendors. 
  • Operate in a mostly self-contained manner, defining problems, developing solutions, and shepherding those solutions through testing and deployment, then hand off to a well-prepared support team.
  • Assist in 24x7 after-hours support.

Skills:

  • Possess a deep understanding of payments data flow throughout internal and external systems. This requires architectural level knowledge of all associated software stacks, understanding of multiple integrated and interdependent systems, and SME knowledge of the payments hardware stack. 
  • Define and build monitors, support testing, knowledge of architectural design.
  • Create architectural and support documentation.
  • Plan work, and interface with Whole Food Market and external teams with limited need for oversite.
  • Experience with Splunk.
  • Experience with Verifone SDK.
  • Experience with Verifone Engage hardware .
  • Experience with NCR Connected Payments.
  • Execute within a security and stability first environment.

Education & Experience:

  • BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and relevant experience.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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