Principal Site Reliability Engineer - 100% Remote at Frontdoor (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Frontdoor is a company that's obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company's customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit


Site Reliability Engineers(SREs) at Frontdoor are responsible for maintaining the availability and uptime of infrastructure. SREs use software engineering principles to solve operational challenges to create reliable infrastructure. We try to reduce the toil from our everyday work using as much automation as possible. As a SRE, you will be working with Software and Security engineers to build the platform, pipeline, and monitoring systems that Frontdoor will leverage to deploy and run its applications.
  • Act as the guiding technical vision the application platform
  • Perform gap analysis in Frontdoor's applications to ensure they adhere to a high quality
  • Deliver on solutions that few others can, either by your own heavy lifting or the ability to orchestrate large group efforts
  • Solve complex platform problems in pragmatic ways, drastically reducing risk while limiting the business impact
  • Improve the definition of best practices and architecture with deep domain knowledge
  • Create plans to build effective solutions to problems that are barely on the horizon
  • Create alignment and improved collaboration within and outside software organizations
  • Build, improve, and grow an organization's culture in a positive way
  • Work at the architecture level as well in the deep implementation details for platform solutions
  • Ability to ensure SRE aligns to business needs without impeding development
  • Ability to drive a small team through influence to innovative solutions
  • Clear understanding of infrastructure, networking, and computing services/deployment architecture
  • Are comfortable generating automated metrics to measure service and program effectiveness and consistency
  • Experience building resiliency into system architecture
  • Understanding of DevOps processes and procedures
  • Experience performing resiliency modeling and design reviews to assess availability and scaling implications and requirements for introduction of new technologies.
  • Ability to communicate ideas and proposals concisely, both verbally and written, to senior staff members
  • Container experience (Docker)
  • Container orchestration experience (Kubernetes)
  • Strong knowledge of service mesh (Istio, Kong)
  • Configuration Management (Puppet, Chef, Salt, Ansible)
  • CI/CD Pipeline experience (Jenkins, Gitlab)
  • Programmatic Integration with Ticketing and Asset Management systems
  • Programming skills (Python, Go)
  • Hands-on SRE experience, with in-depth knowledge of scaling in the cloud, and software engineering practices
  • A solid understanding of devops and SRE standards & methodologies
  • Ability to distill complex problems and drive toward creative solutions
  • Strong organizational and relationship skills
Bonus Points:
  • Architecture related certifications (Google Cloud Platform Professional Cloud Architect/Developer, Amazon AWS Certified Solutions - Architect - Professional, Amazon AWS Certified DevOps Engineer - Professional, CCSP)
  • Familiarity with a self-service oriented environment to enable software engineers
  • Familiarity with serverless technology
  • Agile/SCRUM experience
  • Web server/client and mobile architecture and implementation experience (OpenAPI/Swagger, gRPC)
Other/State Specific

Additional Frontdoor Total Rewards Information: We are passionate about empowering our people, and are creating an environment where associates are engaged and excited to be part of taking the hassle out of home ownership. Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. The incoming salary for this role is $170,000 for the minimum level of experience outlined in the requirements for this role; however, the salary we ultimately offer will typically increase commensurate with experience.


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Job Locations US-CO-Denver | US-WA-Olympia | US-FL-Tallahassee | US-AZ-Phoenix | US-PA-Harrisburg

ID 2022-2647

Category Engineering

Type Full Time

Company AHS American Home Shield Corp
More Information on Frontdoor
Frontdoor operates in the Insurance industry. The company is located in Memphis, TN, Denver, CO, Phoenix, AZ, LaGrange, GA, Carrol, IA and Portland, OR. Frontdoor was founded in 2018. It has 514 total employees. It offers perks and benefits such as Dental Benefits, Health Insurance Benefits, 401(K), Company Equity, Diversity Program. To see all jobs at Frontdoor, click here.
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