Principal ServiceNow Systems Software Engineer
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Come join our team of highly skilled and engaged ServiceNow Engineers as we transform the way Discover works. In this role, you’ll have an opportunity to flex your ServiceNow skills and business acumen across a number of business and technical domains within the NOW Platform. This role will support one of our ServiceNow capability driven product teams, with focused backlogs for Platform Management; Configuration & Asset Management; Cyber Operations; ITSM & Reporting; Integrated Risk Management; Automation and Orchestration; and Human Resources & Employee Experience.
Responsibility of the role is to design the Enterprise System Management (ESM) roadmap, contain potential gaps, conduct digital forensics, and deliver highly-complex secure systems, monitoring applications, technical projects and regulatory and risk requirements. Drive Systems Management framework, roadmap, program optimization, process engineering, risk remediation, and mitigation of operational risk in a high velocity culture by introducing technology, requirements, deliverables, gaps and systems design.
Responsibilities
- Utilizing Discover’s Agile Way of Working, develop and configure solutions within ServiceNow in partnership with your Product Owner
- Participate in backlog refinement sessions to ensure we solve the right problems the right way
- Partners with the Product Owner to define a strategic product roadmap for their technology/business domain
- Propose opportunities to solve business problems and for process efficiencies using your knowledge of the ServiceNow Platform
- Actively participate in ServiceNow Engineering Chapter activities and increase the maturity of our Engineering practices
- Actively engage in our Continuous Professional Education and Discover Technology Academy programs to drive skill and career development
- Participate in rotating support schedule for Incident Management and general Consumer Service requests
- Acts as a principal advisor to upper management in Enterprise System Management matters. Provides guidance to Engineers in the design and development of solutions consistent with business goals and risk tolerance. Works closely with business analysts, engineers, and architects to ensure requirements are effectively met through all phases of system lifecycles. Determines whether systems perform as expected, provides input to the determination of operational effectiveness, and takes action to remediate issues and resolve gaps. Directs solutions and technical assurance in alignment with business risk and regulatory requirements.
- Works closely with management to define promote the strategic direction of the team. Provides strong leadership and direction to team members. Provides subject matter expertise across all enterprise system management technologies. Oversees projects and initiatives to ensure complete and timely delivery of key objectives.
Minimum Qualifications
At a minimum, here’s what we need from you:
- Bachelor's Degree in Information Technology, Business, Analytics, or related field
- 6+ years’ experience with Computer Science, Business Administration, Data Analytics, or related fields
- In lieu of a degree, 8+ years’ experience with Computer Science, Business Administration, Data Analytics, or related fields
Preferred Qualifications
If we had our say, we’d also look for:
- 6+ Years of ServiceNow Development Experience or 8+ Years of Application Development Experience
- Experience implementing two or more of the following ServiceNow capabilities: ITSM; Performance Analytics; Security Operations; Vulnerability Management; Configuration Management; Software Asset Management; Service Mapping; Discovery; HR Service Delivery; Employee Service Center; Virtual Agent; Orchestration; Integration Hub; Integrated Risk Management/Governance, Risk, & Control; UI Builder/App Engine.
- ServiceNow Certified System Administrator; Certified Application Developer; Certified Implementer; or other ServiceNow Certifications
- Knowledge of React, Redux, and Java application frameworks
- Experience building secure web applications with user authentication
- Understanding of software testing principles and methodologies
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What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.