Principal Professional Services Consultant at Zscaler

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Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

Principal Professional Services Consultant 


The Professional Services team at Zscaler helps customers properly deploy their Zscaler solution. A Professional Services Consultant at Zscaler is an individual technical contributor, assisting in proper design and deployment.
In this role, you will be a key resource, working hand-in-hand with partners and customers, to provide deployment advisory services to ensure proper design, configuration, resiliency, and overall best practices.


Responsibilities

  • Engage with enterprise customers to provide detailed guidance regarding deployment of Zscaler products, testing steps, best practices, and expected product behaviour
  • Provide professional services and deployment design, recommendations, and configuration
  • Assist deploying customers with testing and troubleshooting
  • Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
  • Be part of a deployment project typically spanning several months, work together with a Zscaler Project Manager to keep the project on track
  • Become a Zscaler cloud service expert through self-study, company training, and a desire to excel

Qualifications

Requirements

  • Strong verbal and written communication skills (Business English)
  • Bachelor of Science in Computer Science/Engineering or equivalently advanced industry certifications.
  • Experience as a Deployment Engineer, Professional Services Consultant, Technical Account Manager, Sr. Support Engineer or similar, supporting networking or web security products
  • Knowledge of networking and security products and enterprise network infrastructure
  • Good knowledge of TCP/IP, especially HTTP and DNS,
  • Knowledge of IT Security, PKI, SSL/TLS
  • Experience with Linux and/or FreeBSD
  • Networking Experience - VPN technologies such as IPsec and VPN clients
  • Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analysers such as tcpdump, Wireshark
  • Knowledge of authentication systems such as MS AD, SAML is a plus
  • Knowledge of Cloud platforms (Azure, AWS) is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

#LI-TR1

Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PipedriveCRM
    • MarketoLead Gen

An Insider's view of Zscaler

What are some social events your company does?

Here at Zscaler, we know how to have fun! Many of us participate in events ranging from celebrating cultural events, Intern Expos, Family Fun Day, International Women's day, to organizational off-sites.

We are able to find ways to celebrate anything from annual Employee Work Anniversaries to being recognized as a Great Place to Work company!

Valerie

Talent Ops Specialist

What kinds of technical challenges do you and your team face?

One challenge my team faces is staying ahead in the ever-changing tech landscape. We’re tackling this by building a library of widgets, or carefully designed, reusable pieces of code, so we can keep our tech stack dynamic. The goal is to be able to plug these widgets into any of our products, reducing redundancy and keeping things loosely coupled.

Bettina

Software Engineer

What are Zscaler Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within

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