Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore, an early leader in Conversational Service Automation (CSA), is looking for a Principal Engineer. Working within Product Engineering, your mission will be to play an active role in recommending adjustments to resolve software issues, improving the functionality of existing software, and ensuring that the design, application, and maintenance of software meets the quality standards of the company. You should also be able to mentor, guide and train other engineers. You should be able to evaluate the product requirements, time limitations and system limitations when developing software and be up to date on new technologies and software development practices.

Key Responsibilities:

• Develop creative solutions and write technical design based on the requirements
• Work closely with peer teams to ensure that applications are written to allow for overall system performance
• Assist in tuning and optimization
• Work with the product management team on application features and develop solutions as per the requirements provided
• Design, implement, and maintain Java applications that are often high-volume and low-latency, required for mission-critical systems
• Contribute to all phases of the development lifecycle
• Develop well-designed, efficient, and testable code
• Support continuous improvement
• Participate in design reviews and recommend improvements
• Provide technical guidance in software design and development activities
• Work with other engineers in planning, prioritizing and executing assigned tasks within deadlines
• Develop and execute unit tests for product components
• Perform peer code reviews and provide feedback
• Promote high quality, scalability, and timely completion of projects
• Perform peer code reviews and provide feedback
• Apply Agile approach to coordinate development and determine project scope and limitations
• Debug and resolve issues reported in production deployments
• Work with QA team in preparing test cases and assist in automation
• Assist in risk assessment and mitigation activities
• Assist in technical audits and make sure to implement audit recommendations

Requirements:

• Bachelor’s degree in engineering, CS or equivalent experience
• 10+ years of professional software development experience with at least 4 years of software application design experience
• Programming experience in either Java or GoLang including object-oriented design
• Good understanding of Data Structures, algorithms and their applications
• Fully and completely understand system interdependencies and limitations
• Assist directly and indirectly in the hiring process and development of technical talent
• Excellent written and verbal communication skills
• Strong Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Complex Problem-Solving skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Actively looking for ways to help and develop engineering skills within the team
• Creativity and alternative thinking to develop new ideas for and answers to work related problems

Preferred Qualifications:

• Experience in Core Java, J2EE, Spring, ORM
• Experience in designing scalable Web Applications and Web Services
• Experience in building microservices
• Extensive experience in developing and consuming REST APIs
• Experience in Kafka distributed messaging • Hands-on experience in Redis
• Experience in profiling applications

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com