Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore, the leader in Conversational Ai, is looking for Principal Engineer, Backend, to help us build Next Generation Platform team that will design, build and deliver a comprehensive portfolio of real time AI services and tools to delight our customers and to boost the productivity of our engineers.

Who Your Are:

• Strong sense of Being an Owner, Wearing the Customer’s Shoes, with the ability to Empower Others demonstrated through clear communication and collaboration.
• Passion for designing modular systems using reusable components, SDKs and robots APIs
• Extensive experience in building tools, frameworks and CI/CD pipelines
• Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations

Must Have Skills:

• 7+ years experience in designing, building and operating high-scale, mission critical cloud based production systems
• Knowledge of architectural patterns and archetypes for building distributed and federated micro-services
• Mastering at least one of these platforms: GoLang, Python or Java
• Extensive experience in high level service design with a modular, composable, and extensible patterns.
• Extensive experience with data models, data store and data lake architectures (Mongo, ClickHouse, Spark)
• Experience developing and operating large scale distributed systems with Kubernetes and Docker
• Experience in running real time and low latency high available applications (streaming through Kafka or gRPC)
• Bachelors or Masters degree in Engineering, Computer Science or equivalent experience
• The ability to lead, partner, and collaborate cross functionally across an engineering organization

Nice to Have:

• Experience in Speech technologies
• Experience with AI infrastructures and technologies

Responsibilities:

• As part of the team, you will design, implement and scale a massive set of AI backend services (cloud hybrid and on-prem).
• You will collaborate with your peers in designing real time systems, streaming pipelines and low latency architectures.
• Everything will be fully automated, high available and auto-scalable.
• You will mentor, coach and inspire many engineers across multiple teams and functions.
• You will help the entire company to set the engineering culture and vision through thought leadership, inspiring examples, critical thinking, kindness and creativity.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com