Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
The Principal Reliability Engineer will protect, provide for, and progress the software and systems behind all OptumRX's digital services with an ever-watchful eye on their availability, latency, performance, and capacity across 40 plus digital assets. Their team is responsible for evaluating critical alerts utilizing engineering experience and training to develop solutions that eliminate failures and proactively find automated self-healing solutions in the future. The Principal Reliability Engineer will track the production losses and abnormally high maintenance cost assets, then find ways to reduce those losses or high costs. They will foster collaboration between the SREs, SLOs, DevOps, and all teams that support our services in order to provide a full "ecosystem view" and strive for greater stability and discover cost savings with automation.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Critical incident management engagement (war rooms)
• Identifies and communicates enterprise-wide impact of internal and external issues and trends related to stability
• Monitoring and analyzing multiple systems and researching and proposing solutions to issues
• Anticipates and pro-actively improves systems and future designs for increased performance and availability
• Evaluates existing engineering processes and recommend improvements and recommend new technologies to improve system performance and reliability.
• Prepares various reports for executive and senior management review such as resource allocation, budget, engineering department activities, status reports, etc.
• Mentor Engineers growing into an SRE role, focusing on methods to drive reliability and influence design & direction
• Utilize log forwarding technology to troubleshoot problems and identify trends. Ability to coach others in learning this technology
• Encourage collaboration and cohesiveness within their team
• Lead teams outside their immediate organization in implementing SRE principles
• Ensure solutions are of high quality, are high performance and are scalable
• Work with Support and Operations leaders to ensure that Engineering SLAs are met and escalations are managed effectively

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Undergraduate degree or equivalent experience
• 8+ years of professional IT experience
• 8+ years of experience as a Site Reliability Engineer
• 5+ years of experience in people management
• ITIL Incident, Problem, and Change Management experience
• Windows Server, Active Directory, Citrix, Openshift Enterprise, VMWare experience
• Microsoft Azure experience
• Observability - Experience with tracing and monitoring platforms such as Opentracing, Splunk, New Relic, Datadog, Prometheus

Preferred Qualifications:

• Ability to manage and Ensure Compliance with IT Structures/Processes/Technologies
• Experience in service management practices and processes within a continuous delivery environment
• Exceptional leadership skills and be a people person with an ability to develop strong, meaningful, and lasting relationships with others
• Demonstrated experience in enterprise network technologies
• Experience driving delivery in a high-profile corporate environment
• Proven communication skills including explaining complex concepts effectively to technical and nontechnical audience, negotiation and persuasion, conflict resolution, and presenting to executive levels
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only : The salary range for Colorado, Connecticut and/or Nevada residents is $110,200 to $211,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Digital Reliability Engineer, Site Reliability Engineer, ITIL Incident, Problem management, Change Management, Windows Server, Active Directory, Citrix, Openshift Enterprise, VMWare, Azure, Opentracing, Splunk, New Relic, Datadog, Prometheus, leadership, continuous delivery, service management, healthcare, Optum, UHG