LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

In this role your responsibilities will include:

• Owning the design and architecture of new highly-available and fault-tolerant
  cloud-based databases, as well as how we redesign existing systems
• Taking ownership of the most intellectually-demanding parts of solutions and deliver
  bar-raising solutions
• Defining and maturing database best practices used across all engineering teams
• Investigating hard-to-pin-down problems across a complex and distributed architecture
  so you can explain root causes and propose solutions
• Making a case for how we stay ahead of capacity issues and limit the blast radius of
  issues when a cluster is stressed
• Working with database clients to improve their use of databases (e.g. optimize queries,
  evolve data models)
• Helping to set the strategy, feature direction, and roadmap for products with internal and
  external customer
• Advocating for solutions that help teams launch quality software without compromising
  delivery speed
• Educating-other SDEs on best practices for the above activities; Mentoring other SDEs
  to help develop the next generation of Principal SDEs at LivePerson.

Required Qualifications

• Bachelor degree in Computer Science, Information Systems, or a related field, or
  equivalent training or work experience.
• 10+ years of experience building successful production software systems

Preferred Qualifications

• Experience configuring any of the following database systems: MySQL, Cassandra,
  Couchbase
• Experience managing database systems in a hybrid cloud (on-prem & public cloud)
• Experience debugging and optimizing SQL and data models produced by other teams
• Experienced with distributed event streaming platforms, especially Kafka
• Experience creating architectures that scale with volume and are fault-tolerant
• Familiarity with distributed systems & asynchronous messaging
• Experience tuning distributed systems & software to improve their performance under
  increasing volumes of traffic
• Experience developing cloud software services and an understanding of design for
  scalability, performance and reliability, in both private and public cloud environments
• Proven ability to dive deep with problems another team is facing and help them identify
  short-term mitigations and long-term plans to overcome those problems
• Excellent written and verbal communication skills, with proven ability to adapt
  communication style to technical, non-technical, and executive audiences
• Proven ability to influence without authority up through the VP level
• Proven ability to work in a fully remote environment with people across the globe
• Relevant certifications are a plus (e.g AWS Certification, Google Cloud Platform Certification)
• High attention to detail

#LI-PS1

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.