Pre-Sales Engineer (East Coast)
LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.
We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.
You will thrive here if:
You can operate in a fast paced, dynamic environment
You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)
You believe data-led decision making is the norm
You see feedback or failure as motivation to learn and to grow
You relate to our core principles and want to work with experts in their respective fields
The Solution Engineer (SE) is the technical business partner of the Account Executive, supporting Tenfold’s business and revenue goals. The SE drives new customer acquisition by providing high quality business and product demonstrations, technical validation, and solution design that communicate Tenfold’s value proposition while establishing accurate expectations.
Responsibilities:
- Partner with Account Executives to establish purposeful account plans and strategies.
- Create and deliver product demonstrations and presentations.
- Prove a credible, trusted advisor for technical stakeholders at customer and partner organizations.
- Provide on-going technical support to well-qualified prospects conducting evaluations. This may include training, trouble-shooting, and best-practices consulting.
- Respond to RFI/RFPs as necessary.
- Document and communicate product feedback and new requirements from the field.
- Always remain a committed and unselfish team player.
- Articulate business value of technical solutions clearly to technical and executive audiences.
- Uncover business requirements and challenges to position problem solving solutions.
Requirements:
- 5+ years in solutions engineering for a B2B enterprise-focused SaaS company
- Knowledge of mainstream CRMs and sales/service workflow across these platforms
- Experience in contact center technologies and/or customer service use-cases
- Experience navigating complex multi-stakeholder enterprise engagements and interfacing with C-Level executives as a technical advisor across strategic initiatives
- understanding of APIs and complex integrations
- understanding of common info security standards
- bonus: telco and or networking experience
Why you’ll love working here:
LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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