Platform Support Engineer (all levels)
About the Role:
The transportation industry has no shortage of complex problems requiring creative solutions to scale efficiently. In this role, you will be responsible for managing, maturing, and supporting all of Mastery’s numerous internal tools and technologies. You will work closely with all employees as you enable the people that keep Mastery running.
Responsibilities:
- Manage a traditional IT service desk to support a 500+ person fully remote global organization
- Help to manage the access and integrations of our 3rd party SaaS solutions and home-grown tooling
- Manage our Active Directory and cloud IAM policy to enable teams to be effective with the right amount of access and control
- Collaborate with software support, cloud engineering and software engineering teams in incident response
- Support the engineering teams with infrastructure and tools for automatically building, deploying, and running applications
- Testing new technologies prior to adoption across internal infrastructure. Building best practices and deployment documentation based on those tests.
- Initial deployment, configuration, and auditing of adopted Platforms
- Identify and correct deficiencies in deployed platforms and process, ensuring solutions are deployed completely and correctly
Requirements:
- Experience with cloud virtualization such as AWS, Azure, GCP, VMware
- Experience working with Active Directory and O365
- Familiarity with continuous integration, delivery, desired state processes tools and constraints
- Some experience with cloud automation and scripting (e.g., CloudFormation, Terraform, Ansible)
- Familiarity in containerization and management tools such as Kubernetes or Docker Swarm
- Some experience in at least one programming language (python preferred)
Preferred:
- Proven working experience with infrastructure as code building CI/CD pipelines
- Experience with SQL and RDBMS, NoSQL technologies
- AWS, Azure, GCP cloud computing certifications or equivalent coursework
- Experience with CDN platforms such as Cloudflare, Cloudfront
About Mastery
Mastery Logistics Systems is building the world’s first lovable Transportation Management System, or TMS.
Our customers – large transportation companies and shippers who need those companies – have struggled with systems that are outdated or inadequate. As shippers or transportation service providers, our customers have in the past been forced to use multiple systems to manage dedicated fleet operations, outsourced or insourced trans management, one way trucking, truckload brokerage, LTL, and Intermodal, or to sub-optimize one or more of those functions by attempting to fit it into a TMS that is adequate at another function.
Mastermind TMS allows our customers to bring all of these functions into a single platform, providing flexibility, visibility, control, and efficiency. Today’s unprecedented global supply chain upheavals underscore how important the transportation industry is. We are building a system to allow this industry to work faster, smarter and more efficiently.
The challenges in this industry are big and exciting! We are tackling everything from fast and efficient data input to ingesting large amounts of data and applying AI to looking at blockchain to securely digitize paperwork. If you are passionate about humanizing an industry, automating in innovative ways, building for quality and scale, helping make people's lives easier and touching every part of our economy then this is the place for you.
- Logistics Systems is committed to continuing to build an incredible company. We are a masterful mosaic of incredible people. We are specialists and experienced in our respective fields. We are dedicated to continuous improvement both professionally and personally. We are a collective group of really good people. We have different interests, backgrounds & talents and we work together to create really cool stuff! We believe in diversity of thought and are mindful and inclusive. We have deep respect for each other and work diligently at adding the right people to our teams.
- this moment we are all working from home and doing our part to combat the Covid 19 virus. We are creatively building our new work habits. We are respectful of each other’s time and personal life. We have flexible schedules but share in the mission that we are building and need to get it done. We offer an excellent suite of benefits. We are dedicated to finding new ways to add perks as we live and work from home.
Our team has the domain knowledge and connections to make an impact, and we’re looking for experienced and thoughtful people to who thrive on creating and building great products. We want people who have a true passion for servicing and taking care of our customers. We need people who are flexible problem solvers, thrive on collaboration and consistently know how to communicate their solutions well. We are small and nimble – which is evident in how quickly we could pivot to our new reality. Each member of the team can make a tremendous impact both technically and culturally. While a start-up, we are well-funded, have an initial paying customer with which to test and launch, and are founded by top experts and veterans in the logistics industry.
Join us – you’ll love it – let’s build a masterpiece!
Benefits
Mastery takes great pride in providing our employees a robust and highly competitive benefit package. Our benefits include Medical, Dental and Vision insurance covering 90% of premium costs. Company paid life insurance for 1x salary. Legal, AD&D, Additional Life and other employee assistance benefits. We have a 401k savings plan with a 4% match. We provide opportunities for professional growth and development. We fully support our work from home initiative as we do our part to combat the Covid 19 crisis. We have a manage your life and schedule Paid Time Off program. We are fully devoted to finding creative perks and benefits since we cannot currently enjoy our cool office culture. Our philanthropic partner is St. Jude Children’s Research Hospital.
We are an equal opportunity employer and actively seek a diverse community of professionals. Veterans, Women, non-binary, people of color, LGBTQIA, we welcome all to apply!