About Us

It’s our mission to build a world that communicates more humanly. Since 2001, we’ve been delivering innovative and powerful communication solutions. Today, we’re a communication intelligence company applying powerful machine intelligence and carefully developed algorithms to deliver effective human engagement at scale even when we are not face to face — all guided by our values of Listening, Respect, Innovation, and Passion.

Our customers use Whispir to communicate across multiple channels from SMS to email, to dynamic landing pages, voice and more – all easily configured to meet their specific needs. All of our customers benefit from our low code – no code platform and powerful APIs. Our promise is to deliver a platform capable of achieving the world’s highest engagement rates.

About the Position:

We're growing. Fast. Our global expansion necessitates a talented individual to lead our Performance and Site Reliability Engineering (SRE) Team.

Key Responsibilities:

First and foremost, you will be responsible for devising, implementing and overseeing the performance and reliability strategy for the Whispir platform.

• Manage a cross-functional team of SREs, developers and performance engineers to operate the next generation of performance testing infrastructure and implement performance enhancements to our infrastructure and software
• Model and publish a performance plan that considers current capabilities and future state targets
• Execute targeted testing and identify the most important problems to solve early
• Establish success metrics, be outcome driven, test and measure everything, take ownership of the results, track critical metrics and use them to drive celebration and improvement opportunities  
• Build a technical roadmap to improve the operational performance and resilience of the Whispir platform
• Working closely with delivery teams in becoming aware of problems around the corner and work SMEs to in solution and architecture design discussions
• Provide support for incident management activities involving performance or business continuity which may include participation in secondary on-call rotation as reasonably required
• Identify system deficiencies and implement solutions with a consistent leaning towards “shift-left” and automation for performance and other non functional testing

Development and Delivery

• Contribute to technical and functional design, and take ownership of improvements
• Identify system deficiencies and implement solutions with a consistent leaning towards “shift-left” and automation
• Assist with platform maintenance and client support tasks where needed

Organisational

• Adhere to operational procedures such as time keeping, task allocation, status reporting
• Actively contribute to internal programs

Professional Development

• Be knowledgeable and ‘up to date’ with domain knowledge including industry trends, technologies, frameworks and techniques
• Be knowledgeable and ‘up to date’ with Whispir products
• Proactively seek opportunities to broaden and deepen knowledge base and proficiencies
• Share acquired skills and knowledge of competitor or complementary products with the team

About You:

Even if you don't meet this criteria perfectly but believe you have lots to bring to the role, we encourage you to apply. We know it’s tough, but please try to avoid the confidence gap - you don’t have to match all the listed requirements exactly to be considered for this role.

We would like you to have:

• Ability to lead, mentor and set technical direction to a team of engineers
• Strong experience in solving performance challenges across infrastructure (AWS) and software systems
• Volume and stress testing experience including knowledge of frameworks, tools and approaches 
• Proven troubleshooting skills, with a strong focus on performance, root cause analysis and remediation
• Experience building and running services in Amazon Web Services or similar environment
• Experience with automation or scripting in a Linux environment
• Understanding of SRE approaches and how to implement them in practice in AWS
• Knowledge of software deployment patterns and processes, and building CI/CD pipelines
• Excellent written and verbal communications skills
• Knowledge of best-practice observability approaches and tooling

We would be impressed if you have:

• Extensive experience in AWS for high volume messaging or event driven applications
• Expert skills in Linux and Linux internals
• Experience defining Service Level Objectives as availability targets 
• Skills with Configuration Management and Infrastructure as Code tools. Preferably Ansible, Packer, Terraform, Kubernetes, and Docker
• Experience supporting infrastructure or platform services in a customer-facing operational environment 
• Knowledge of best practices for implementing security and compliance controls in cloud environments
• Working knowledge Java or other programming languages

Why We Think You Will Love Working at Whispir:

• Totally flexible working hours because you know how to get the most out of your day
• Birthday paid leave 
• Volunteer and engage with community paid leave
• Ongoing monthly WFH allowance
• Women of Whispir program to connect senior female leaders with women across the company to promote connection, networking and mentoring opportunities

Whispir is an endorsed employer for all women; check out our benefits directly at WORK180: Whispir Benefits | WORK180 Endorsed Employer

This position is open to consideration for job sharers/part-time and flexible working.