Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 29 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.Job Description
LOCATION: US Remote – all depending on where you are located, there will be up to 50% travel
The Logic Developer is responsible for implementation, development, and support of omni-channel decisioning solutions that meet the client’s business requirements.
The ideal candidate will develop solutions based in client business requirements or modify current solutions to meet changing needs, and have wide range of marketing automation experience in many industries.
Translate business requirements and offer information into decisioning software logic designs. Coding and customization of decisioning application software and perform the appropriate quality assurance checks before handing over to the Test & Deployment Team. Unit testing and integration testing of new or modified business logic. Manage a plan or schedule of offer and rule updates and deployment timings.
Maintain the required reference data for the decisioning logic, including offer compatibility. Assist in creating post-implementation support documentation. As Client Support, provides assistance in resolving client inquiries, as well as the effective and efficient service for the screening, prioritization and resolution of production defects. Provides advice/support for development of training programs. Provides assistance in diagnosing application issues.
Implements and maintains a personal development program that focuses on maintaining currency and enhancing technical skills in the areas of Information Technology and Marketing Automation. Proactively identifies own training needs. Maintains a reading program that covers recent developments in IT and Marketing techniques. Desired Skills and Experience.Qualifications
Education: BS in Engineering, Computer Science or Information Technology required.
Experience & Knowledge
Development experience with Pega Rules Process Commander (PRPC), Pega Marketing and Pega Customer Decision Hub (CDH) applications. Experience with Strategy and Proposition Filter rules. Experience with adaptive modeling. Basic understanding of Java, SQL, XML, and real time decisioning. Knowledge of the Software Development Life Cycle and Project Delivery Process. Understanding of the principles behind Object-Oriented programming languages. Excellent communication skills. 2+ years experience in omni-channel marketing/marketing technology. Knowledge of Agile and Waterfall methodologies desired. User Interface Design.
Excellent analytical and problem solving skills. Strong interpersonal skills and ability to build business relationships. Ability to interact effectively with peers and all levels of management, including all Lines of Business and external stakeholders. Clear and concise writing and verbal skills are crucial to the ability to obtain and disseminate information. Excellent organizational skills and ability to balance multiple concurrent assignments. Ability to summarize data into high-level themes. Collaborates with others, both internal staff and clients, with consideration and respect. Provides timely feedback and responses to all, especially clients. Represents company in a professional and positive manner.
Business Application Software
Advanced skills with PC-based tools including MS project, MS Office (i.e. Word, Excel, Visio, and PowerPoint) required.
Pega Marketing, Strategy, CDH, NBA, DSM, ADM, decisioning, adaAdditional Information
Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere.