Partner Technical Account Manager - OpenShift Container Platform

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About the job
Red Hat's Global Partner Engagement team is looking for an experienced, enterprise-level engineer to join us remotely as a Partner Technical Account Manager in North America (NA). We are a motivated and expanding team, focused on the success of our partners in an open source, hybrid cloud world. In this role, you will collaborate with a dedicated team of Red Hatters supporting IBM. You will provide direct technical and architectural guidance for the Red Hat OpenShift Container Platform.
At Red Hat, partner support includes far more than just "break-fix" solutions. Partners get industry-leading resources that enable their technical solutions and customer-facing services to run efficiently, so they can focus on growing their businesses. You will forge relationships with your partners, develop a deep technical understanding of their Red Hat implementation, and serve as a point of contact for any major incidents, managing the partners' expectations and communications through resolution of such incidents. As a Partner Technical Account Manager, you will tailor support for each IBM solution, work closely with the extended virtual account team and advocate on their behalf. You will be supported in your career with continuous learning offerings, certification support, and challenging growth opportunities. Well-qualified, home-based applicants within the U.S. and Canada will be considered to work remotely in a state where Red Hat is registered to do business.
What you will do

  • Support enterprise partners implementing automated and containerized cloud application platform solutions
  • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
  • Engage with Red Hat's product engineering teams to help develop solution patterns that drive platform adoption
  • Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
  • Develop relationships with key stakeholders and become an expert on a partner solutions
  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Forewarn partners of technology changes or potential disruptions to their service and advise them on mitigation strategies
  • Troubleshoot technical issues and manage issue escalation with Red Hat, partner, and customer teams
  • Complete analysis and present periodic performance reviews to leadership
  • Create partner engagement plans and keep documentation relevant to a partner solution updated
  • Contribute internally to the Red Hat team, share knowledge and best practices, and serve as a subject matter expert
  • Collaborate with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
  • Travel, as necessary, to visit partners and attend events within the region, following Red Hat's COVID-19 guidelines


What you will bring

  • Direct experience operating Kubernetes or Kubernetes-based platforms like Red Hat OpenShift Container Platform
  • 3+ years of Linux or UNIX system administration experience
  • Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support
  • Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely
  • Ability to manage multiple issues and projects; detail-oriented
  • Direct experience with a variety of technology partners
  • Experience with training and presentation delivery


The following are considered a plus:

  • Experience in system administrator, cloud, or server virtualization
  • Red Hat Certified Engineer (RHCE) qualification or an equivalent
  • Red Hat Certified Specialist in OpenShift Administration qualification or an equivalent
  • Prior experience in a technical leadership or mentorship role
  • Technical knowledge of the Linux kernel and Linux file system
  • Expertise with cloud management like Red Hat CloudForms, Cloud Formation, Terraform, etc. and IT automation like Red Hat Ansible Automation Platform
  • Experience containerizing applications for deployment in cloud environments
  • Knowledge of Openshift Container Storage or Openshift Data Foundation
  • Experience in software-defined storage technologies like Ceph or Gluster or other enterprise storage platforms
  • Knowledge of or familiarity with Amazon Web Services (AWS), VMware vSphere, Microsoft Azure, or Google Cloud


About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!


Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

More Information on Red Hat
Red Hat operates in the Automation industry. The company is located in Raleigh, NC, Ann Arbor, MI, Atlanta, GA, Austin, TX, Boston, MA, Washington, DC, Charleston, SC, Charlotte, NC, Chicago, IL, Dallas, TX, Denver, CO, Durham, NC, Los Angeles, CA, Minneapolis, MN, New York, NY, Richmond, VA, St. Louis, MO, Sunnyvale, CA, McLean, VA and Westford, MA. Red Hat was founded in 1993. It has 20000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Flexible work schedule. To see all 13 open jobs at Red Hat, click here.
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Raleigh-Durham, NC

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