Partner Services Engineer at Devo (Remote)

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Devo is the only cloud-native logging and security analytics platform that releases the full potential of your data to empower bold, confident action. With unrivaled scale to collect all of your data without compromise, speed to give you immediate access and answers, and clarity to focus on the signals that matter most, Devo is your ally in protecting your organization today and tomorrow. Headquartered in Cambridge, Mass., Devo is backed by Insight Partners, Georgian, TCV, General Atlantic, Bessemer Venture Partners, Kibo Ventures and Eurazeo. Learn more at www.devo.com

Devo is proud to be recognized as a Great Place to Work®
Partner Services Engineers are responsible for support Devo’s portfolio of Managed Security as a Service (MSSP, Managed Detection and Response (MDR) and Implementation Service delivery partners. The PSE will be responsible for assisting partners in onboarding new clients, creating content, automating workflows, parsing data, optimizing queries and troubleshooting in the Devo platform. The successful candidate should live in a large metro area within the United States.
Responsibilities:

  • Assist partners with onboarding new clients to the Devo platform including providing guidance on setting up data ingestion pipeline.
  • Creating custom parsers for partners to enable ingestion of new data sources for clients.
  • Creating custom scripts and integrations using Python SDK to integrate 3rd party systems with the Devo platform.
  • Develop dashboards, alerts and other content in the Devo platform based upon technical requirements.
  • Performing technical knowledge transfer sessions to enable service delivery partners to onboard customers to the Devo platform.
  • Support system architecture definition, hardware/software specification and/or design, implementation, testing, client training, problem identification, and solution deployment.
  • May participate in sales and proposal presentations in addition to completing ongoing team account activities.
  • Responsible for translating the client’s business requirements into specific systems, applications or process designs for very large complex technology solutions and integrating architecture.
  • Acts as an advocate for the partner in internal meetings.
  • Must be able to operate at the customer’s offices as needed. The job requires up to 25% travel.
Qualifications:
  • 4+ years’ experience in a professional services implementation and/or software engineering role.
  • Python development experience is required.
  • Experienced in development of regular expressions for extracting/parsing data.
  • Experience writing queries and working with big data is required.
  • Experience with AWS (S3, lambda, CloudTrails, etc) is highly desired.
  • Experience with other cloud providers such as GCP and Azure is preferred.
  • Experience with cyber security or enterprise log management products is preferred.
  • Demonstrated ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet deadlines.
  • Demonstrates proficient and effective presentation skills.
  • Effective written and verbal communication and interpersonal skills.
  • Experience with configuring/installing products like Splunk, Elastic, Arcsight, Qradar and similar products is highly desirable.
  • Experience with Javascript, TCL and or any other similar technologies is preferred.
  • Experience with data visualization tools such as Power BI or tableau is preferred.
Preferred Background Experiences:
  • Python
  • Software development
  • Data Parsing
  • CLI, APIs and UI.
  • Big Data Query Languages (SPL, SQL, Linq, etc)
  • Syslog
  • Git / Jira / Confluence
  • Linux/Windows Operating Systems
  • Data visualization tools
  • Experience in Cyber Security industry

Education:

We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • NodeLanguages
    • MySQLDatabases
    • RedisDatabases
    • OrientDBDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

An Insider's view of Devo

How do you collaborate with other teams in the company?

Collaboration across teams is the key for success. In Devo PS we keep open lines of communication with Engineering to improve the product with feedback from our customers, with customer success to share knowledge, and with the sales team to understand our customer needs and use-cases.

Nacho

Professional Services Engineer

What makes someone successful on your team?

Working at Devo I’ve realized how important team dynamics can be. There’s amazing talent on the team and much of that skill and knowledge is often shared amongst the team which reflects into our customer support. A successful member of our team is goal orientated, shares information and comprehends great customer support.

Micah

Technical Support Engineer

How do you empower your team to be more creative?

I try to challenge myself and my team to think in terms of outcomes. That frees us up to be more creative in terms of how we go about developing content, campaigns and experiences. When it comes down to it, marketing is all about getting someone to take a certain action -- there are a million ways to get there. That's the fun of it!

Megan

Senior Director, Corporate Marketing

What are Devo Perks + Benefits

Devo Benefits Overview

Devo supports employees’ health and wellness with a variety of medical benefits and a generous time-off program to ensure their wellbeing and that of their family. We encourages employees to expand their knowledge and skills through a wide variety of learning opportunities offered through Juno Journey, certification programs, and access to ongoing learning resources. Devo offers market-competitive salaries and rewards for high performance. Every employee’s compensation is reviewed at least annually, to ensure fair and equitable compensation for all Devos.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Devo, diversity, equity, inclusion and belonging mean more than just treating employees well. It’s a commitment to hiring people who bring different insights because of their unique perspectives, ways of thinking, and prior experiences.

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