Operations Engineer at AWL (Austin, TX)

| Austin, TX | Hybrid
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AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US.  Simply put, we help our customers acquire customers for the US insurance industry.  Our amazing team of over 1,100 talented and successful professionals use internet marketing strategies to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 30,000 of their agents.   We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey.  We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked a Best Place to Work in Austin for 2017, 2018, 2019 and 2021 and 2022.  AWL fosters a vibrant, dynamic work culture built on trust, data, technology, passion, collaboration and winning, where employees want to engage and be impactful. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

As an Operations Engineer at All Web Leads, you will be responsible for ensuring continuous business operations and helping us scale a rapidly growing business through ownership of our infrastructure, software, monitoring, and associated systems. You’ll be part of a highly agile team and will be exposed to a variety of challenges and opportunities, including opportunities in Virtualization, Multiple Datacenters, and Cloud Computing technologies that facilitate a highly available environment. To be successful one must apply proven collaboration, analytical, and problem-solving skills to help identify, communicate, and resolve issues within a complex system that is highly driven by analytics and metrics.  The Operations Engineer position is exposed to all aspects of our business and infrastructure, so if you are motivated to learn new things and go beyond what you know today, this may be the right position for you!

General Responsibilities:

  • Provide installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
  • Ensure the correct design, implementation, and scalability of systems that must operate in a Highly Available manner.
  • Perform daily system monitoring, assist in problem root cause determination across a variety of systems
  • Perform ongoing maintenance, performance tuning, hardware upgrades, and resource optimization as required.
  • Implement automated approaches for system administration tasks.
  • Manage distributed infrastructure across multiple physical datacenters on a highly virtualized stack running VMWare Enterprise.
  • Manage networking across multiple datacenters, Amazon Web Services, and location-diverse technical integrations.
  • Familiarity with application critical SQL databases running under a 24/7/365 environment.
  • Troubleshooting of Windows OS, Linux and  associated server side services and applications. 
  • Operate, configure and trouble shoot a variety of systems, IE – Windows, Linux, F5, and Cisco
  • Provide 24x7 support by participating in an on-call rotation
  • Participate in a highly collaborative cross functional environment


  • 2+ years of experience as a systems administrator, network administrator, or Dev/Ops engineer
  • Experience in Virtualized environments
  • Bachelor’s degree in Information Science, Engineering, or Computer Science or equivalent technical experience
  • Experience administering Windows and Linux Systems
  • Experience working in environments that demand high uptime.
  • Networking knowledge: Production and non-production networks, network design, network troubleshooting
  • Experience with Enterprise level monitoring tools – Cacti, Nagios, Grafana, Prometheus, MRTG
  • Experience with scripting and/or writing code to facilitate and automate functions.
  • Excellent analytical and creative problem-solving skills
  • A “never give up” attitude, a desire to dig in deeper, and a strong sense of responsibility.

Additional Desired Skills:

  • Experience administering, deploying, supporting, and debugging mission critical database infrastructure (MySQL, MSSQL, or Oracle)
  • Experience designing and maintaining Highly Available infrastructure
  • Certification(s) with Amazon Web Services and multi-region configuration and deployment
  • Certification(s) with VMWare
  • Certification(s) with Cisco Network and Blade infrastructure
  • Certification(s) with F5 Network equipment
  • Experience with configuration management and associated deployment methods (Chef, Puppet, Ansible, Terraform)
  • Experience with implementing and/or configuring monitoring infrastructure tools (Nagios/Cacti/Telegraf/InfluxDB/Grafana)
  • Windows Network administration and security
  • Cybersecurity (client side, server side, and/or network)
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Technology we use

  • Engineering
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MailgunEmail
    • MandrillEmail
    • Internal Lead GenLead Gen

An Insider's view of AWL

What are some social events your company does?

Social events at AWL are awesome! Every year (before COVID) we have a Holiday party and super great summer out event. They are seriously a blast. The holiday party is my favorite because it gives you an opportunity to get dressed up and spend the evening celebrating the best time of the year and all the success of the company together.


Account Executive III

How do you collaborate with other teams in the company?

In the 9 months I have worked at AWL I have been impressed with how well different departments collaborate together. This has been especially important as we have transitioned to 100% remote work during the COVID-19 pandemic. In-person training sessions for new employees became remote training sessions


Technology Specialist Team Lead

How has your career grown since starting at the company?

I started in the Contact Center part-time and moved into a part-time Sales role quickly. Merit based promotions are the rule at AWL and I was promoted to full-time in Sales, then Sales Team Lead and I am have been the Senior Sales Team Lead for the past two years. Our Sales Team has grown and my career has grown with the team.


Senior Team Lead, Customer Acquisition

What makes someone successful on your team?

A person that will be successful on the team is someone that likes to dig deeper. The solutions aren't always as obvious as they seem. It's essential to ask other members of the team questions. They will usually go above and beyond to help you solve a problem. Also, it doesn't hurt to ask people outside of your team.

Patrick Jean

.Net Software Engineer

What are AWL Perks + Benefits

AWL Benefits Overview

AWL provides competitive pay and amazing benefits.

Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Heathcare FSA allows employees to put aside pre-tax dollars for healthcare expenses not covered by insurance.
Disability Insurance
Short Term and Long Term disability 100% paid by AWL.
Dental Benefits
Our dental plan covers $0 of expenses.
Vision Benefits
VSP with Guardian 100% of the employee paid by AWL.
Health Insurance Benefits
Life Insurance
Guardian Life Coverage up to $35K covered 100% by AWL.
Pet Insurance
AWL offers voluntary pet insurance through Nationwide.
Wellness Programs
Retirement & Stock Options Benefits
Eligible 1st of the month after 60 days with Employer Match available.
401(K) Matching
Company matches 100% @ 1% and 50% @ 2% - 6%
Company Equity
Performance Bonus
Bonus plan for all non-commissioned FTE (minimum 20% of salary, 10% of annual base salary based on attainment of personal objectives and 10% of annual base salary based on company attainment of target
Child Care & Parental Leave Benefits
Generous Parental Leave
Employee’s option: either (a) two weeks at 100% of salary or (b) five weeks at 40% of salary
Flexible Work Schedule
AWL offers flexible scheduling for both in office and remote employees.
Remote Work Program
A majority of AWL's employees are fully remote throughout the state of Texas.
Family Medical Leave
AWL offers employees to take up to 12 workweeks of unpaid leave in a rolling 12-month period.
Vacation & Time Off Benefits
Generous PTO
AWL has generous PTO offers: 160 hours for 1st 5 years of service as FT/Salary 200 hours for 5-6 years of service as FT/Salary 240 hours for 7 years of service as FT/Salary
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Jeans and T shirts!
Company Outings
Stocked Kitchen
You'll always find our kitchen stocked with goodies, water, soft drinks, beer, wine, obviously Topo Chico!
Happy Hours
AWL works hard but plays hard. We celebrate our successes with both in office or off site happy hours!
We offer employees Free on-site garage parking.
Fitness Subsidies
AWL reimburses employees $250 annually towards health and fitness.
Professional Development Benefits
Lunch and learns
AWL hosts quarterly Lunch and Learns where presenters will alternate across the company. You'll here from Sales, Technology, Marketing, our CEO, and more!
Promote from within

Additional Perks + Benefits

Team and company outings (our parties are amazing). Financial and performance transparency (see firsthand how profitable we are). Experienced leadership (you'll be surrounded by people you can learn from). Competitive salaries (we like to attract and keep the best in Austin). Bonus plans (meet your goals and get rewarded). No-cost or low-cost employee medical plan (we want you to stay healthy). Gym reimbursement (just another way to stay healthy). Employee stock options (we're all in this together)

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