Operations Engineer I at WarnerMedia (Atlanta, GA)

| Atlanta, GA
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Company Overview

Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We're home to the world's best storytellers, creating world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter.

The Operations Engineer I position plays a critical role in the 24/7/365 operations of the business and the support to Production Technology customers. It involves Tier 1 support of all production across Warner Media as well as Quality Control of all feeds that enter the building for live production.

MAJOR DUTIES AND RESPONSIBILITIES

Quality Control (QC):

As a critical component of all live News shows, an Operations Engineer I in QC is in constant communication with Control Room and Newsroom staff, ensuring the highest quality for live video feeds going to air and feeds being recorded for later edit and archive. It is QC's responsibility to adjust audio and video levels to meet CNN's standards, synchronize lines, and adjust other aspect ratio or audio channel settings using an array of technology from waveform guides and vector scopes to powerful, integrated touch screen controls.

With eyes constantly on air, an Operations Engineer I is also responsible for monitoring the ongoing quality of the outgoing path. If there are any hits, distortions, or other signal problems, engineers in QC will initiate large scale notifications and assist in the investigation while documenting and reporting the information discovered during the process.

Broadcast Command Center (BCC) Service Desk:

In the BCC, an Operations Engineer I acts as part of a collaborative team environment. It is the central nervous system of incidents, service requests, and major activities throughout broadcast engineering, editing, and production operations at the Warner Media, News & Sports, and Entertainment properties.

The Operations Engineer I receives incoming calls and tickets, performs first-call triage, dispatch, and escalation on incidents ranging from low priority to On-Air emergencies. They monitor services and equipment for a wide variety of systems and technologies and coordinate the communication around Major Incidents which have organization-wide impact to job abilities or air. Resolution of incidents are done through remote control software, researching using a knowledgebase repository, or in person for on-site customers. All incidents and requests are logged in an industry standard IT Service Management tool by the BCC. Broad communications are handled through enterprise level notification systems and organizational chat solutions. Excellent communication is key as the Operations Engineer I engages and navigates the position.

Customers include Production Technical Operations, On-Air Talent, Journalists, and Editors across multiple bureaus in multiple cities around the world globally and are supported 24/7.

In addition, the Operations Engineer I will have the opportunity to shadow with other engineering teams and participate at an implementation level in larger projects. This is often in the form of cabling and equipment install/removal throughout the various Terminal Gear Rooms, Data Centers, and Broadcast Facilities in Atlanta or one of our many bureaus.

PRIOR WORK EXPERIENCE

* Computer Repair / Electronic Repair / Software and Hardware Troubleshooting experience

* Comfortability with Windows 7, MAC OS X, CentOS (Linux experience is a plus)

* Outstanding written and verbal communication skills, including technical and business writing.

* Customer Service experience

* Focus and attention to detail during repetitive tasks

* Ability to excel working on their own as well as in a team environment.

* Ability to resolve complex technical problems in a timely manner.

* Self-motivation with a passion for technology and learning

* Flexibility to work in a shift environment with periodic shift rotation and days off including days, nights, overnights, evenings, weekends, or holidays.

* Experience in Broadcast Engineering, Live Video Production, Information Technology, Customer Support, Networking, Computer Science, and Troubleshooting skills. * IT Networking and System Administration Experience

* Programming or Scripting involving Java, .NET, HTML, PHP, JavaScript, and/or NodeJS a plus

* Database Administration experience with MySQL, Oracle, MSSQL, and/or MongoDB a plus

* Helpdesk / Service Desk Experience (highly desirable)

The Perks
  • Exclusive WarnerMedia events and advance screenings
  • Paid time off every year to volunteer for eligible employees
  • Access to well-being tools, resources, and freebies
  • Access to in-house learning and development resources
  • Part of the WarnerMedia family of powerhouse brands

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected]
More Information on WarnerMedia
WarnerMedia operates in the Digital Media industry. The company is located in New York, NY and Atlanta, GA. WarnerMedia was founded in 2022. It has 30377 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and Mental Health Benefits. To see all 46 open jobs at WarnerMedia, click here.
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