Operations Engineer - Chicago, IL at Optum

| Chicago, IL
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Careers at Rally Health, part of the Optum and UnitedHealth Group family of businesses. Our mission at Rally® is to empower individuals to take control of their health through personalized, data-driven health care information and recommendations that lead to better outcomes. We leverage our digital platform and leading-edge technology to make health care data accessible wherever and whenever people need it, all while ensuring safety and reliability. Here, you'll help people find the right doctors, give them a clear breakdown of costs, incentivize them to stay focused on their overall health with daily goals, and help them earn rewards such as discounts on a wide range of goods as well as bonuses for reaching fitness objectives. As part of our Rally® team, you'll have the opportunity to drive change with an innovative healthcare technology company that is dedicated to creating a culture of healthy living. Help us bring real change to healthcare and you'll experience what it's like to do your life's best work.(sm)
Join Rally Health as an Operations Engineer where you will resolve technical issues related to hardware, software, peripherals, and conference room equipment. You will also work directly with other departments and vendor support contacts to resolve technical issues. As part of the Operations Engineering team, you will report to Senior Manager, Information Technology and work with other Rally Information Technology Teams.. We recognize that people come from diverse backgrounds and skills and welcome all to apply.
Primary Responsibilities:
  • Focus on resolving user issues that are submitted through Jira
  • Resolve technical issues related to hardware, software, peripherals, and conference room equipment
  • Assist other departments and vendor support contacts to resolve technical issues and support IT projects
  • Assist end-users with basic network, WiFi, and VPN related issues
  • Provision and deprovision access to various accounts and services
  • Monitor the unassigned queue for new tickets, prioritize and assign them correctly
  • Maintain and keep track of office technology and assets
  • Configure Apple and Windows machines using JAMF and Desktop Central
  • Develop all documentation related to administrative workflows and user guides
  • Assist new hires with onboarding and orientation, assist training new technicians
  • Help with AV and moderation for company events
  • Maintain and troubleshoot conference room technology
  • Identify recurring issues and escalate to leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • JAMF 300 certification and AV hardware (Chromeboxes,Polycom devices)
  • 2+ years professional work experience
  • Experience troubleshooting Mac and Windows devices
  • Experience with Jira, Google Admin, Active Directory
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • Excellent time management and communication skills
  • Ability to multitask and work in a fast-paced environment

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
Job Keywords: Operations Engineer, Chicago, IL, Illinois
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What are Optum Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Professional Development Benefits
Tuition Reimbursement

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