Onboarding Engineer at nTopology (Remote)

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About Us:

At nTopology, we are passionate about building next-generation engineering solutions. We enable the most innovative engineering companies in the world to transform how they develop, test, and manufacture better products faster. Our software has been used to engineer mission-critical satellites, deliver stronger and lighter medical devices for patients in need, and allow engineers to create complex, high-performance products never before possible. And our technology enables companies to fully utilize advanced manufacturing methods like 3D Printing.

If a fast-paced, collaborative and high-performing environment excites you, we'd love for you to join us. We are looking to add smart ambitious teammates who are passionate about problem-solving and passionate about technology.

Does this sound like you? nTopology is hiring for an Onboarding Engineer. This role will be critical in helping our customers achieve success and initial value by facilitating a training curriculum that enables them to execute applications and workflows that are specific to their goals. This role will work collaboratively with Customer Success Managers, Solutions Engineers, Sales Reps, Application Engineers, Product, etc. to help drive the voice of the customer into everything we do at nTopology. 

This role reports to the Director of Solutions Engineering.

What You’ll Do

  • This role will be primarily focused on and responsible for onboarding nTopology customers in the US region, including managing software training sessions and application (use case) specific workshops
  • You will be responsible for carrying out training sessions based on pre-developed curriculum, as well as providing recommendations/solutions based on specific customer applications
  • As an nTop expert, you will help enable our customers by clearly demonstrating how to execute nTop applications, as well as answering any customer questions
  • Be an integral part of driving performance for TTFV (time to first value) and platform adoption (usage)
  • Help drive retention and growth among our customers by understanding their business and technical needs, and using that to drive an effective onboarding experience 
  • Leverage tools and automation in order to track and manage customers’ onboarding experiences
  • Ensure that feedback from customers during the onboarding stage are tracked in order to support VOC (Voice of Customer) initiatives
  • Help curate content on our LMS (Learning Management System), the nTopology Learning Center
  • Work with customers directly for hands on application development in the software
  • Plan and facilitate both virtual and onsite training events for new external users 

Who You Are

  • B.A. or B.S. required; STEM degree such as mechanical engineering preferred
  • Working knowledge of additive manufacturing and other advanced manufacturing techniques.
  • Customer-focused, enthusiastic, positive, and service oriented attitude with a strong understanding of engineering software or experience in a technical environment and experience working with large enterprise customers
  • A passion for teaching, and ability to clearly communicate and demonstrate complex concepts
  • Exceptional communication skills (written and verbal), highly organized, collaborative and detail oriented
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Results-driven mentality, with a bias for speed and action
  • Comfortable in a startup environment where we move quickly and wear many hats in a dynamic setting

It's a Plus If You Also Have These

  • Engineering and CAD software such as Solidworks, Catia, Abaqus, Ansys, Matlab, etc.
  • Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred.
  • Project management experience and familiarity with Jira, Trello, or Asana preferred but not required.
  • Prior experience with a managing a learning management system (i.e. Skilljar),
  • Proficiency with Javascript, HTML/CSS, or Adobe CS
  • Strong PowerPoint and Presentation skills. 

Benefits

  • Competitive salary
  • Outstanding PTO and leave policy
  • Stock options
  • Office snacks
  • Healthcare with optional Dental and Vision plans
  • 401k with matching
  • STD & LTD
  • Commuter benefits
  • Remote work

nTopology is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. nTopology is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. To protect our team, our customers, and our loved ones, all nTopology employees must be vaccinated against COVID-19.

You will work out of one of the following locations:
Remote: California, Connecticut, Colorado, Florida, Georgia, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • Boost Libraries
    • Semantic UILibraries
    • FlaskFrameworks
    • QT Frameworks
    • FalcomFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SpikeWheelAnalytics
    • Count.lyAnalytics
    • TurboAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe XDDesign
    • LucidChartDesign
    • Fusion 360Design
    • CreoDesign
    • RhinoDesign
    • GrasshopperDesign
    • AsanaManagement
    • JIRAManagement
    • FigmaManagement
    • ZendeskManagement
    • WordpressCMS
    • VidyardCMS
    • FigmaCMS
    • SalesLoftCRM
    • LeadIQCRM
    • LinkedIn Sales NavigatorCRM
    • Chorus AICRM
    • MarketoLead Gen

An Insider's view of nTopology

What's something quirky about your company?

We are one team working on a truly innovative product and it shows in our extremely open, engaging and progressive office environment. It is the people that make nTop a wonderful place to work at and everyone is passionate about what they do, friendly and are always having lively conversations.

Aditi

Associate Product Designer

What does your typical day look like?

I can find myself providing technical support to customers who are trying to figure out a specific function in the software, providing demos to prospective leads and introducing them to new and novel design approaches, or working with our partners to develop more streamlined processes for a better design-to-manufacturing integration.

Chris

Senior Application Engineer

How does the company support your career growth?

nTopology has supported my career growth by letting me rapidly explore the breadth of what was possible and ultimately land on the APAC sales role that has been a great use of both my hard and soft professional skills.

Blake

APAC Sales Manager

What is your vision for the company?

To revolutionize design through radical approaches to engineering!

Brad

CEO

What makes someone successful on your team?

One of my favorite things about working at nTopology is the opportunity I have to learn and develop my skills, while being a part of building really powerful software. Their commitment to helping each of us find and work on projects that align with our interests is just one example of the care they show to everyone on the team.

Rochel

Software Engineer

What are nTopology Perks + Benefits

nTopology Benefits Overview

Our top priority is your health. With unlimited sick days and great insurance plans, we want you to feel your best!
We encourage you to take breaks. Whether if it is to unplug, spend more time with family, or take a vacation, our generous PTO plan has you covered.
We’re a group of fun and passionate people who love what we do and want others to feel the same. Dress comfortably, be yourself, and share your thoughts & ideas. As the company grows, we believe you should too!

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
nTopology offers FSA for medical expenses
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
nTopology employees receive between 20 days per year of paid time off
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
nTopology has an array of fully stocked kitchen with unlimited snacks, coffee tea and flavored LaCroix.
Some Meals Provided
We provide free catered lunches on Wednesday.
Happy Hours
Relocation Assistance
Professional Development Benefits
Promote from within

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