NOC Engineer

| Chicago, IL | Hybrid
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Company Description
Job Description
Thanks for your interest in Epsilon! Here's the deal. You're not just applying to some basic technology company. Rather you're applying to a powerhouse that's changing the face of an industry!
Epsilon is committed to one simple but truly exciting principle: each person is different and every person matters. This mindset fuels everything we do for our clients and for each other. We do magic for our clients and we have fun doing it. If that sounds like your sort of place, we'd love to hear more from you.
This role must be able to understand, execute, and document moderate to complex operational tasks and document their work while working with other technology teams. Candidates should demonstrate the ability to research information related to the day to day tasks within the Operations Center using various tools and informational resources. The Operations Engineer will assist with process maturation and development, technical standards creation, and help to drive operational excellence. Operations engineer will maximize production infrastructure performance by monitoring for network and application related problems and troubleshooting outages and performance issues and escalate problems to the appropriate engineering group if/when the situation requires it.
This is for a 24/7/365 environment. The shift for this position is Wednesday through Saturday 7pm to 7AM (Every Other Wednesday is an off day) but this can change based on company needs.
Responsibilities include:

  • Working in a 24/7/365 environment to monitor and respond to enterprise wide technical operational issues.
  • Investigate and troubleshoot issues with enterprise hardware, Linux operating systems, networking, and application infrastructure
  • Repair and recover from hardware and software failures while coordinating and communicating with the appropriate engineering teams
  • Coordinate hardware problems and repairs with the appropriate service partners and vendors
  • Communicate issues in real time to stakeholder effectively, clearly, over multiple channels (phone, IM, etc.)
  • Create and update documentation of configuration and troubleshooting procedures to facilitate other team members and departments
  • Support development teams on system deployments and performance optimizations
  • Close daily interaction between other system administrators, DBAs, and developers


Skills:

  • Experience working in either a NOC, Data Center, or Technical Customer Service environment.
  • Proven experience in a 24/7/365 environment responding to real time issues and challenges.
  • Must have strong troubleshooting skills through execution and documenting of resolution
  • 1 to 2 years Linux Server Experience (familiar with performance measurement tools)
  • Family with Data Center type remote hands support including dispatching technicians
  • Familiar with how network, OS, storage, and applications interact in a large-scale environment
  • Familiar with traditional DevOps and large-scale compute environments.
  • Strong documentation skills and ability to communicate clearly and concisely with service partners and vendors
  • Excellent organization skills, project tracking abilities, communications skills, and time management skills
  • Must be able to use all traditional office productivity tools (MS Office, Outlook, Windows/Mac, etc.)
  • Strong attention to detail
  • Strong Entrepreneurial spirit


Qualifications
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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Technology we use

  • Engineering
    • C#Languages
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    • JavaLanguages
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An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Senior Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with nonprofits
Open door policy
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Epsilon provides back-up care benefits.
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Company-sponsored happy hours
Happy hours are hosted at team's discretion.
Onsite office parking
Recreational clubs
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Continuing education available during work hours
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available

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