NOC Engineer I at United Wholesale Mortgage (Detroit, MI)

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Our team is looking for an IT Operations Engineer with a strong understanding of Enterprise Infrastructure and Application Performance monitoring. This position interacts with Team Members all across UWM to innovate new monitoring solutions and improve current tooling. The IT Operations Engineer works and collaborates with teams from across IT, including: AppDev, Server, Data Services, Network/Unified Communications, & Business Architecture. The IT Operations Engineer promotes the concept of Observability, and provides Application, Infrastructure, & Systems Monitoring to all clients across UWM.


  • Evaluate the configurations of our monitoring platforms and health with a focus on Application Performance Monitoring (APM), Enterprise Infrastructure Monitoring, and Security Information and Event Management (SIEM) tooling
  • Innovate monitoring solutions for Infrastructure & Application Health, focus on process creation, current process enhancement, and proactively communicate with clients to determine impact
  • Work cross functionally with other teams in IT and throughout the business to assist with Projects and Monitoring Request, from Project Conception through Final Delivery and Maintenance
  • Assist IT Teams with customer Application/Device testing, Regression, and Service Troubleshooting


  • 3+ years of experience designing, deploying, or optimizing APM Tooling (AppDynamics, DataDog, Dynatrace, etc)
  • 3+ years of experience working in a NOC/IT Ops Center using Enterprise Infrastructure monitoring tools (SolarWinds, Pingdom, Nagios, ManageEngine, ThousandEyes, etc)
  • 3+ years of experience working in ITOps
  • Strong knowledge of SIEM applications (Splunk, ArcSight, LogRhythm, etc)
  • Experience writing PowerShell, SQL, or Python
  • On-site, full-time attendance; Support deployments, updates to Software and tooling after hours when necessary

  • Experience with scripting or automation technologies (SQL, VBScript, Skybot)
  • Experience with Netflow monitoring tools (eg. Scrutinizer, NetFlow Analyzer)
  • Experience with SIEM products (eg. LogRhythm, Splunk)
  • Experience conceptualizing and building out Monitoring solutions
  • Computer-related degree or APM/SIEM based Certifications equivalent


Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you'll love working here include:
  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Great Lakes Coffee Roasting Company
  • Indoor/outdoor cafe with Wi-Fi


All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
More Information on United Wholesale Mortgage
United Wholesale Mortgage operates in the Fintech industry. The company is located in Pntiac, MI. United Wholesale Mortgage was founded in 2022. It has 4700 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 52 open jobs at United Wholesale Mortgage, click here.
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