NOC Engineer I at RealPage, Inc. (Dallas, TX)

| Dallas-Fort Worth, TX
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RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

Realpage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customer we server through technology and vision. You can feel it in the work we do and the clients that benefit.

As a NOC Engineer I you will working in a Network Operations Command Center. This position will report to the Director of IT Operations.

This position is part of a 12 person team that covers the Command Center Operations monitoring infrastructure, applications and websites and hosting bridge calls for Major Incidents with a focus on prompt service restoration. The standard schedule is a 12 hour workday 3 days/4 days a week. At times you will be assigned tasks to implement production changes based on predefined steps and work with Development to assist in service restarts, enabling/disabling devices in a load balancer, performing tasks on Windows or Linux servers as needed.
  • Actively monitor and react to real-time system conditions and resolve or escalate any system issues according to department procedures
  • Quickly respond to incidents and prioritize appropriately to maximize availability
  • Drive the efficiency and effectiveness of the Critical/Major Incident Process including leading major incidents by engaging relevant resources, controlling the conference bridge, guiding teams to next steps, and documenting steps to resolution
  • Enforce and take ownership of the policies and procedures of the Information Technology Group to ensure all IT teams are compliant.
  • Track and document activities through the RealPage ticketing system, and resolve tickets as assigned while meeting OLA requirements
  • Assist Helpdesk with internal RealPage customers via phone support, manage Active Directory accounts, and special projects as needed
  • Assist Product Support departments in investigating and resolving customer complaints
  • Make recommendations for improvements to our monitoring and reporting model.
  • Document and maintain all changes to departmental policy and procedures
  • Care about the RealPage customer experience, the supporting environments and take action to maintain availability and safeguard performance.
  • 2+ years of experience in a command center or Network Operations center or equivalentProven ability to navigate current Microsoft Server and Desktop Operating Systems
  • Beginning level knowledge of LAN/WAN technologies is preferred
  • Experience using Microsoft's System Center Operations Manager (SCOM) is preferred
  • Proven ability to correlate alerts to determine a specific scope of impact
  • Ability to demonstrate authority and actively lead technical calls to prompt resolution.
  • Excellent written and verbal communication and analytical skills required
  • Must have the ability to handle multiple tasks, simultaneously, in a time controlled environment
  • Experience using MS Word and Excel
  • Demonstrated business professional attitude when working with internal and external customers
  • Demonstrated ability to work independently; must be self-motivated and goal oriented
  • Demonstrated ability to follow procedures and ensure that others are following departmental procedures
  • Must be able to occasionally lift and move various computer equipment up to 40 lbs.
  • Availability to work in excess of forty hours per week including nights and weekends as required #LI-JL1
  • ITIL Certified or experience is a plus
  • Experience in command line scripting is a plus
  • MCP (Microsoft Certified Professional) preferred

At RealPage, we're always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
More Information on RealPage, Inc.
RealPage, Inc. operates in the Real Estate industry. The company is located in Richardson, TX, San Francisco, CA and Greenville, SC. RealPage, Inc. was founded in 1998. It has 6681 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 76 open jobs at RealPage, Inc., click here.
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