Description
$5K Hiring Bonus being offered for this position!
JOB DESCRIPTION: As part of the Enterprise Network Support Team, you will perform support and administrative functions for the day-to-day operation of an IT Network services environment. When required, escalate operational or technical concerns to SME(s) for the given infrastructure service or end user program area. Provides on-call coverage for all network assets within the area of operational responsibility.
Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. Performs first- and/or second-level problem determination (first level is help desk). Interfaces with users and/or network vendors. Responsible providing technical support for LAN/WAN or for a section of a larger network. May perform installation, modification and testing of network.
DUTIES/TASKS AND RESPONSIBILITIES:
- Provide Enterprise network and Unified Communications operational support in a multi-vendor Enterprise environment
- Provide Enterprise Network and Unified Communications capacity planning and monitoring on multi-vendor platforms
- Provide Enterprise remote access VPN support to include but not limited to Juniper JUNOS Secure Access platform, Juniper Pulse, and Cisco AnyConnect.
- Provide operational Enterprise IP Telephony and Unified Communications support.
- Provide operational Enterprise Collaboration Services support to include, but not limited to: multi-vendor and multi-platform Video Teleconferencing.
- Provide new technology deployment and project management services.
- Maintain, configure, and provide support services for multi-vendor network hardware components.
- Network Access Control (NAC) deployments and administration using Cisco ISE
- Follow BMC Remedy, ITIL best practices, and change management processes
- Implement WAN optimization strategies and configuration management - RiverBed WAN Optimizers.
- Prepare technical documentation deployment, installation, configuration, operational support and troubleshooting of Enterprise installations of WAN/LAN & Data Center network infrastructure, specifically Cisco, Juniper routers, switches, and firewalls, F5 Big IP load balancers
- Review, analyze, troubleshoot, and coordinate with project managers, integrators, customers and administrators of the above technologies.
- Requires capacity management, performance tuning, operating system optimization, and associated skills with the above technologies.
- Vendor coordination and support for above technologies including collaboration and team analysis.
- Perform network analysis, automation, and monitoring through use of provided tools to include, but not limited to: Solarwinds, Cascade, Riverbed CMC/SMC, Cisco ISE, and Python.
Qualifications
REQUIRED:
Bachelors Degree in Computer Science or Information Management and 2 years of concentrated hands-on experience in Network Administration. Relevant experience may be considered in lieu of a degree.
- Experienced in providing Enterprise network and Unified Communications operational support in a multi-vendor Enterprise environment.
- Experience supporting Enterprise-Wide remote VPN access deployments (Juniper JUNOS, Juniper Pulse, Cisco AnyConnect) and/or large-scale wireless (Cisco Wireless LAN infrastructure).
- Experience in developing and implementing policies, plans, and procedures.
- Good Interpersonal and communication (written and verbal) skills.
- Must be able to work with groups to solve business problems with available technology including hardware, software, databases, and peripherals.
PREFERRED:
- Valid Cisco Certified Network Professional (CCNA) Routing & Switching, certification.
- Experience with any of the following is a plus: Cisco Prime, Cisco DNA, ForeScout/CDM (Continuous Diagnostics and Mitigation)
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.