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Job Category
Products and Technology

Job Details

MuleSoft Training and Certification is a critical enabler of customer success by supporting product sales, enabling partners, driving customer adoption, and growing the ecosystem of individuals with MuleSoft skills. Working closely with stakeholders, we develop role-based learning paths to teach and validate technical MuleSoft skills. We have a robust, state-of-the-art portfolio of instructor-led courses, self-paced courses, certification exams, and additional self-study materials for developer, architect, and operations roles.

We are looking for a Senior Manager to drive the development of our IT operations / DevOps learning paths. In this role, you will lead a team of subject matter experts to maintain and evolve our learning paths for new and experienced MuleSoft practitioners.

What you'll achieve:

3 months:

• Complete Salesforce and MuleSoft onboarding programs
• Become familiar with MuleSoft's existing training portfolio and the training portfolio roadmap
• Take over management of developers on the team including having weekly 1-1's
• Participate in and then own the interview process to hire additional developers for the team
• Attend MuleSoft training courses
• Develop technical proficiency in core MuleSoft technologies
• Pass the MuleSoft Certified Developer - Level 1 exam
• Ramp on curriculum development tools and processes

12 months:

• Manage and develop a globally distributed team that has members with very different levels of course development experience and MuleSoft experience

• Grow the team by hiring additional developers as per the hiring plan
• Plan, manage, and deliver projects on time
• Regularly review, analyze, and report on all course feedback and metrics regularly
• Continually strive to create more effective learning content more efficiently with increased student satisfaction, instructor satisfaction, and student certifications
• Collaborate with other managers to procure additional subject matter experts as needed for projects
• Drive the development of standards and their consistent implementation in training materials

• Document processes related to the curriculum development lifecycle
• Work with stakeholders to design and implement instructor enablement plans as needed for new and/or updated courses

What you'll need to be successful:

Technical skills:

• College technical degree (CS or Engineering preferred)
• Technical background and experience to be able to understand and use MuleSoft products

Management experience:

• 2+ years managing a globally distributed development team
• Proven track record building a highly functional team
• Ability and desire to develop individuals and their skill sets
• Excellent project management skills with ability to plan, manage, and deliver projects on time
• Strong verbal and written communication skills
• Strong team player with ability to successfully collaborate with geographically distributed teams
• Independent self-starter with proven time management and prioritization skills in a dynamic environment

Training / education experience:

• 2+ years managing development of materials for a highly technical audience including developers and/or architects
• 2+ years developing instructor-led training materials yourself in a technical software company
• Familiarity with course development methodologies
• Familiarity with various tools to create instructor-led content and self-paced learning content

What would also be useful to have:

• Real-world experience developing and/or implementing enterprise integration solutions
• Software development experience using Maven, GitHub, and Jenkins
• Working knowledge of APIs, web services, and JMS messaging

• Experience with integration technologies (MuleSoft, IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, etc.)

• Deep understanding of enterprise technologies and business context
• Experience developing or managing the development of certification exams
• Experience with Salesforce and Trailhead

For Colorado-based roles: Minimum annual salary of $118,400. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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