The Middleware Engineer provides enterprise-wide administration and production support for the company's Middleware Technologies, Environments, Toolsets, and associated peripherals. Including but not limited to operating, deploying, testing, configuring, monitoring, and performance tuning for the MQ Series, Datapower, and/or Portal environments.

Essential Responsibilities/Accountabilities:

Level I:• Maintains a basic level of knowledge of Middleware (MQSeries or Datapower or Portal) Systems and appropriate peripherals• Provides 24 x 7 overall Operations/Deployment/Problem support for the Middleware (MQSeries or Datapower or Portal) environments.• Provides overall basic operations support for the Middleware (MQSeries or Datapower or Portal) environments through daily/weekly/monthly/annually defined maintenance activities.• Provides basic problem determination and resolution for the Middleware (MQSeries or Datapower or Portal) environments from both monitoring systems and escalated help desk tickets.• Provides and reviews recurring informational reports on Middleware (MQSeries or Datapower or Portal) usage, performance, and capacity metrics.• Provides basic Middleware (MQSeries or Datapower or Portal) support for internal and external projects.• Provides basic deployment function for Middleware (MQSeries or Datapower or Portal) environments.• Acts as primary contact for the coordination and testing of Middleware (MQSeries or Datapower or Portal) environments.• Provides clear and accurate documentation of procedures, problem resolutions and changes. • Works closely with vendors, consultants and other outside professionals regarding Middleware (MQSeries or Datapower or Portal) environments.• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values and adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs.• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.• Regular and reliable attendance is expected and required.• Performs other functions as assigned by management.

Level II - In addition to level I responsibilities:• Maintains an intermediate level of knowledge on Middleware (MQSeries or Datapower or Portal) and related technologies appropriate to Excellus.• Provides overall intermediate operations support for the Middleware (MQSeries or Datapower or Portal) environments through daily/weekly/monthly/annually defined maintenance activities.• Provides intermediate problem determination and resolution on the Middleware (MQSeries or Datapower or Portal) environments from both monitoring systems and escalated help desk tickets.• Provides and reviews recurring informational reports on Middleware (MQSeries or Datapower or Portal) performance and capacity metrics and makes recommendations to address tactical and strategic challenges.• Provides intermediate Middleware (MQSeries or Datapower or Portal) support for internal and external projects.• Works closely with IPM Engineering to ensure that project designs are adequate for production processing (jointly).• Provides intermediate level of deployment functions for the Middleware (MQSeries or Datapower or Portal) environment.• Works closely with vendors, consultants and other outside professionals regarding Middleware (MQSeries or Datapower or Portal) technologies.• Provides technical assistance and guidance to less experienced engineers• Coordinates deployment and operation of Middleware (MQSeries or Datapower or Portal) hardware and software installations. • Introduces small scale process improvement and documentation currency consistently to ensure accurate management of the overall computing and application environment.• Leads smaller size internal projects as directed by Management• Works with all areas to determine the appropriate business need as it relates to interfacing internal/external Middleware (MQSeries or Datapower or Portal) requirements to our systems.

Level III - In addition to level II responsibilities:• Maintains an advanced level of knowledge on Middleware (MQSeries or Datapower or Portal) and related technologies appropriate to Excellus.• Provides overall advanced operations support for the Middleware (MQSeries or Datapower or Portal) environments through daily/weekly/monthly/annually defined maintenance activities.• Provides advanced problem determination and resolution on the Middleware (MQSeries or Datapower or Portal) environments from both monitoring systems and escalated help desk tickets.• Provides advanced Middleware (MQSeries or Datapower or Portal) support for internal and external projects.• Works closely with IPM Engineering to develop project designs that are adequate for production processing (jointly).• Works closely with IPM Engineering to develop proposals and evaluates Middleware (MQSeries or Datapower or Portal) technologies and makes recommendations of those services (jointly).• Provides advanced level of deployment functions for the Middleware (MQSeries or Datapower or Portal) environments.• Monitors and reviews contractual agreements, including long and short term planning strategies.• Develops organizational standards for Middleware (MQSeries or Datapower or Portal) system design, utilization and vendor support.• Recommends and leads large scale process improvements to the overall Middleware (MQSeries or Datapower or Portal) Methodology.• Leads medium to larger projects as directed by management.• Defines scope, objectives and needs for new or revised documentation of existing Middleware (MQSeries or Datapower or Portal) installations.• Develops standard operating procedures (SOPs) as they relate to the support of Middleware (MQSeries or Datapower or Portal) systems.• Provides direction and oversees Intern/Contract/Temp help/Level I &II staff, as needed.• Develops expertise in a Middleware (MQSeries or Datapower or Portal) technology discipline and acts as a company SME in that area.

Level IV - In addition to level III responsibilities:• SME in multiple areas as it relates to Middleware and associated technologies.• Serves as technical lead, providing a resource of strong expertise for the resolution of complex Middleware problems, and in the research, design, planning, and implementation of Mainframe solutions.• Works to train others as required.

Level V - In addition to level IV responsibilities:• Acts as the Subject Matter Expert across a broad range of Middleware technologies and integration with other technologies as a whole, both internally (Health Plan) and externally (Industry) as a whole.

Minimum Qualifications:

Note: This description includes multiple levels of classification. The levels of classifications are differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making and in some cases, becoming a resource to others. New hires will be placed in the level for which they are most qualified based on their experience, credentials and skills.

Level I:• Bachelor's degree in Computer Science, Information Technology or relevant field (or four additional years related work experience in lieu of bachelors).• Related work experience (i.e. Co-Op/Internships) preferred.• Working knowledge of MQSeries or Datapower or Portal • Basic knowledge of Distributed, Network, Storage, and Database Technologies• Basic troubleshooting skills.• Excellent written and oral communication skills• Good understanding of Data warehouse concepts• Work independently under general supervision• Works well with others and participates in meetings/events• A demonstrated desire for continued growth and skill development• May require minimal travel

Level II - In addition to level I qualifications:• Three years related work experience (i.e. experience administering specified technology and/or environment).

Level III - In addition to level II qualifications:• Five years related work experience (i.e. experience administering specified technology and/or environment).

Level IV - In addition to level III qualifications:• Eight years related work experience (i.e. experience administering specified technology and/or environment).

Level V - In addition to level IV qualifications:• Eleven years related work experience (i.e. experience administering specified technology and/or environment).• Demonstrated ability to perform in a leadership role across Middleware Technologies from a technical, project, and administrative perspective.• Seen as a senior level member from an overall Technology perspective at Excellus.• Possesses the ability to perform all tasks and activities relating to Middleware monitoring, operations, installation, and maintenance for local and remote locations.• Possesses extensive knowledge of technologies outside of core Middleware discipline.

Physical Requirements:
• Ability to travel across regions.

The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services.With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE:Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun!We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities andqualifications deemed essential to the position.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)