See yourself at Twilio

Join the team as our next Manager, Software Engineering (L4) for Self Service CX

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio Segment is looking for a product-focused engineering leader passionate about creating high-quality user experiences for our customers. The Segment Self-Service CX team leads growth projects and in-app functionality to help customers sign up, activate, and upsell throughout their Segment journey. 

In this role, you will be responsible for leading and growing a team of talented fullstack and frontend engineers to deliver on the Self-Service CX vision and roadmap. You will also be responsible for mentoring, sharing knowledge, and guiding the team's technical decisions to set us up for long-term success, both as a product and as a team. If you get excited by building products with high customer impact and working closely with design, product, and strong product-minded engineers, this is the perfect role for you. 

Responsibilities

In this role, you’ll:

• Love working on high-impact features that will delight our customers. 
• Teach others to be proud of the code they write and preach pragmatism. You're empathetic, patient and a team player.
• Lead or assist in all aspects of the software development life cycle, ensuring the successful delivery and execution of our product vision.
• Approach all engineering work with a security, reliability, privacy, and compliance lens.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Has 5+ years experience writing production-grade full-stack code in JavaScript / TypeScript
• Has 2+ years of experience as an Engineering Manager, Technical Lead, Team Lead, or similar role.
• You know how to source, recruit, hire and retain talented engineers.
• You have a proven track record of strong partnerships with Product and Design, and care deeply about the success of customers in everything you build.
• You have been a developer yourself with hands-on experience developing customer-facing full-stack web applications using a modern frontend development toolchain (React, Typescript, Node)
• Experience managing software engineers in a technical and complex operations environment are highly desired.
• You provide a deep understanding of the complexities involved in writing large single-page applications.

Desired:

• Have been on a growth product team, or have seen the value of bottoms-up product thinking. 

Location 

This role will be remote, and based in the USA

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $127,960 - $201,080
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.