Manager Site Reliability Engineering
MANAGER SITE RELIABILITY ENGINEERING
WHAT IS THE OPPORTUNITY?
As part of the IT Service Management Office Leadership Team, this position will play a pivotal role in advancing CNB's Site Reliability Engineering (SRE) practice and will be responsible for developing and executing the SRE strategy for IT in partnership with other critical domain leads and the Guilds. The role will require strong collaboration with all Infrastructure & IT Operations leaders beginning with Enterprise Architecture for a perspective of the current state technology environment in addition to where the businesses are technologically headed and need, the Cloud Enablement (Engineering & Operations) function for familiarity of the various cloud implementation patterns and services, Risk & Compliance Operationalization to ensure risk and controls are properly accounted for, the Colleague Productivity & Experience Team for the adoption of workplace and collaboration capabilities, the Infrastructure Transformation team on transformation initiatives being executed, and more importantly other functions in the Service Management Office to progressively adopt techniques and tools to successfully deliver Site Reliability Engineering to the enterprise.
This is a senior leadership role that requires applied / operational knowledge of infrastructure technologies (legacy and modern), operations, architecture, platform delivery, vendor management and partnerships, cloud technologies, hybrid cloud operating models, M&A integration and Agile infrastructure. Parallelly as imperative, since this function services the broader enterprise, this leader will also need to have a strong background in applications support and operations. This role will be expected to have a significant matrix management responsibility and will be required to manage effective delivery/change across IT to realize the full value of the SRE function. This function is key to achieve IT's Operational Excellence goals.
Technology and Innovation Division
As a member of City National's Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues. This is an exciting time of technology advancement and innovation across the bank, particularly within our technology teams.
WHAT WILL YOU DO?
- Develops the Site Reliability Strategy & Roadmap for IT working with all Vertical / Application Teams, Guilds and Platform Owners with clear maturity objectives, measures, goals and execution plans.
- Guides the IT organization in applying an engineering lens toward adopting progressive, modern operational and service management practices. The goal is to build a platform and tools that enables the SRE function to increase its vertical and horizontal reach (depth & breadth).
- A key measure of success is to deliver incremental, measurable improvement in the availability, reliability and resiliency of IT operations. This includes contributions toward engineering design and practices, proactive issue-detection and remediation practices (full stack monitoring and instrumentation, system performance, etc.), prioritization of stories, new operational practices, all with an eye toward increased automation and tool-enablement.
- Defines and evolves the overall technology support model in IT. Essentially how SRE and relevant principles will be adopted within each vertical/horizontal function leading to a future-state design. This leader will continuously take and apply market leading practices working with expert practitioners and vendors within our IT environment.
- Supports how ITIL functions will be executed and managed across service and asset management, monitoring and automation, operations center, incident and change management, and digital service management.
- Plays a key role in the maturation of the DevOps/SRE Guild.
- Demonstrates the behaviors of a Next Generation Leader with critical focus towards driving a culture of agility and speed, continuous learning, flexibility and innovation.
- Proactively seeks ways to enhance the capability and performance efficiency, efficacy and success of City National's innovation and technology modernization efforts.
- Keeps abreast with the latest market developments and emerging technologies and continuously/proactively evaluates adoption opportunities at CNB.
- All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Bachelor's Degree
- Minimum of 12+ years of experience in experience in Information Technology
- Minimum of 5+ years of experience in a direct management leading large teams, including managing managers
- Minimum of 4+ years of experience in Infrastructure transformation & modernization
Skills and Knowledge
- Experience in leading a new IT function and successfully working with enterprise stakeholders to effectively strategize, execute and operationalize.
- Strong working knowledge of ITIL functions to help modernize processes for SRE enablement.
- Experience in supporting complex hybrid cloud environments with a mix of legacy and modern technologies and practices. This includes different architectures, delivery models, cloud constructs, etc.
- Market awareness of new engineering practices and operational models and ability to influence and consult with various stakeholders to drive new concepts forward, navigating the organization effectively.
- Deep domain knowledge and experience with full stack monitoring, performance and quality assurance practices.
- Exceptionally strong organization navigation and change management skills and experience.
- Strong ability to clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Excellent interpersonal skills and influencing ability who can win the confidence of individuals at all levels, both inside and outside of the organization
- Ability to provoke thought leadership in others
- Ability to influence resources to deliver in a matrix environment while maintaining high customer satisfaction.
- Strong leadership skills & demonstrated matrix organization management experience.
- Ability to manage multiple work streams with input from resources from a variety of teams, delivering high quality, on budget, within schedule solutions as an IT service.
- Broad industry knowledge and collaboration skills to bring forward new ideas to improve service delivery, speed, and cost optimization.
- A strong understanding of Information/Application Security and compliance requirements on premise and in the cloud
- Understanding of cloud ecosystem and leading edge cloud emerging technologies
- Excellent leadership, communication and organization skills with a results-oriented mindset
- Strong strategic planning discipline, with experience building and communicating business cases for technology change
- Demonstrated ability to build strong relationships with both business and IT stakeholders and leaders, as well as related IT project and operations teams
- Knowledge of varying architecture methodologies, with demonstrated ability to select and apply the appropriate method to the problem at-hand.
- Grasp of current and emerging technologies and trends, with ability to rapidly assess and apply new and emerging technologies
- Excellent communication skills, both written and verbal, with ability to communicate effectively at all levels of the organization
- Ability to assess necessary activities and prioritize for completion of assignments using excellent time management, prioritization skills and work ethic
- Strong analytical problem-solving ability
- Self-starter with the ability to work independently or as part of a project team
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
City National Bank requires all colleagues to be fully vaccinated against COVID-19 to work on-site at any of our locations.
